PerfectServe integrates with your hospital’s clinical, IT, and telecom systems to unify communications and streamline care coordination. The ultimate result of quick and error-free communication is improved patient experience and safety as well as savings for your clinicians and supporting staff.
Electronic Health Record (EHR)
Clinicians waste countless hours on very basic and redundant EHR activities such as finding available workstations, logging into the EHR, checking the status of test results, finding care team members, and taking clinical notes. Many of these tasks can be easily done from a mobile device without the need to log into the full EHR interface.
Within PerfectServe’s EHR integration, clinicians can:
- See who is on a patient’s care team and rapidly communicate with them
- Receive critical test results, updates and order notifications as soon as they are entered into the EHR
- Perform standard clinical documentation tasks such as pain surveys, vitals recording, and more
PerfectServe currently supports Epic, Cerner, McKesson, Meditech, Allscripts, Various
Roughly half of bed calls require nursing care follow-ups, while the other non-clinical calls can be carried out by other support staff within the hospital. The ability to answer, prioritize, and assign nurse call alarms from a mobile device unlocks a new level of efficiency within the hospital and reduces repeated and unnecessary trips to patient rooms. With PerfectServe’s Nurse Call integration, the hospital can:
- Send nurse call alarms to mobile users
- Distinguish urgent call alarms from low priority ones
- Allow a unit coordinator or clerk to validate if calls require nurse intervention
- Allow for nurse call alarms to be shared or forwarded within the care team
- Escalate critical alarms if they are not responded to in an appropriate timeframe
PerfectServe currently supports Rauland RR5, Hill-Rom, CAS, Various
Patient Alerts & Alarms
85%-95% of alerts/alarms require no intervention. These “false alarms” are due to patient motion or sensor placement, cable issues, inaccuracies in settings, and the overuse of alarms in monitoring. Integrating alarms allows the care team to remotely assess alarms to ensure critical alarms are spotted more quickly, without contributing to alarm fatigue on the ward or patient dissatisfaction with hospital noise levels. Those that do not require nurse intervention can be re-routed accordingly.
PerfectServe supports vitals alarms, fall alarms, infusion pump notifications and other alarms with vendors such as Phillips, GE, Spacelabs, Capsule, Connexall, Critical Alert, and others.
Improve the ROI on existing call center systems by extending support to include secure two-way messaging. Communications are delivered with end-to-end encryption, VPN support, message lifespan controls and with support for logging of chat threads and messages to meet audit requirements.
PerfectServe currently supports Amcom, Amtelco, Various
Clinicians spend far too much time looking up other clinicians, verifying call schedules, and tracking down appropriate care team members.
PerfectServe integrates with your existing scheduling platforms to ensure messages are delivered to the right provider at the right time. If your hospital does not have a standard scheduling platform, you can use the built-in PerfectServe on-call scheduling solution.
PerfectServe currently supports Amion, Qgenda, Tangier, Shift Admin, Capsule, Connexall, Critical Alert, others.
PerfectServe allows your organization to leverage your existing Microsoft Active Directory, LDAP, or HR directory so that clinicians can be automatically added and removed from the communication platform as they join and leave the organization. This eliminates manual IT provisioning burden.
In cases where your hospital works with outside practices, providers, labs, and pharmacies the PerfectServe directory can also contain non employee information for rapid lookup and communication.
PerfectServe currently supports Microsoft directories, LDAP, others
Telephone | PBX
PerfectServe integrates with your existing telephony infrastructure so that users can have mobile extensions assigned to them from your existing hospital switch. This allows them to receive calls from the hospital on their extension, regardless of their location. In addition, PerfectServe users can call any landline extension or location in the hospital from the directory. Clinicians can use personal devices while hiding their personal phone numbers, providing a truly unified communication experience in a single application.
PerfectServe currently supports Avaya, Cisco, Mitel, Nortel, Various
Send and receive pages without the need to carry multiple devices, supporting a gradual transition from legacy infrastructure. Unique pager addresses can be assigned to a specific PerfectServe user or group, eliminating the need for specific paging hardware. Provides escalation rules to automatically re-route urgent “pages” and messages to alternate care providers when required, ensuring messages are attended to quickly.
PerfectServe currently supports SPOK, American Messaging, Midwest Paging, Various
Laboratory Information Systems (LIS)
Receive critical test results instantly without having to return to the workstation to look for updates, helping deliver urgent patient care more quickly. Intelligent routing can be set to auto-escalate critical abnormal test results directly to clinicians. Test results can easily be routed to requesting providers or the care team.
Receipt of test results (sent, received, opened) can be auto-logged to the EHR, eliminating an unnecessary step in documentation. The PerfectServe Communication Hub complies with 2016 Joint Commission requirements for the delivery and review of critical test results.
PerfectServe currently supports Cerner, Sunquest, Various
Send a message directly from your radiology reporting system into PerfectServe, with option for push notification to the care team. Removes need to manually check for results and ensures more efficient care and improved patient outcomes.
PerfectServe supports Nuance, GE, McKesson, CareStream.
Patient Transport Systems (PTS)
Efficiently manage transports while minimizing patient wait time. Combined with patented PerfectServe NFC tap technology, gain visibility and efficiency over the entire patient transport experience. The use of PerfectServe NFC tap can trigger requests for patient transport, with detailed progress updates supplied to the patient profile through existing patient transport systems.
PerfectServe integration in development.
Real-Time Locating Systems (RTLS)
Identify and track the location of objects or people in real time. Tracking objects can assist in the efficient allocation of resources or securing medical equipment in a timely manner. Tracking patients holds valuable potential for after-care facilities or those dealing with the elderly, with data on location integrated with the patient details.
RTLS systems applied to hospital staff can be combined with scheduling information to aid in the smart routing of time-sensitive messages. Analytics can be applied for staffing decisions and to gain a better understanding of the hospital’s workflow.
Easily access the Hub from the EMR, web browser, or app, supported by 2-Factor, Biometric and Single Sign-On (SSO) authentication frameworks with no need for re-tooling or user syncing.
PerfectServe currently supports Single Sign-On (SSO), OAuth, Proprietary Frameworks, Azure, Okta, Imprivata
Mobile Device Management (MDM) Platforms
Supports deployment and authentication (upon request) of PerfectServe application into a secure container.
PerfectServe currently supports AirWatch, MobileIron, Citrix, Good
Security / Audit Platforms
PerfectServe’s Communications Hub conforms with the 2016 Joint Commission requirements for the delivery and review of critical test results. Download received messages into an offline message store for audit logging, with file transfer protocol set at time of implementation.
Further security support includes end-to-end data encryption, support for 2-Factor, Biometric and Single Sign-On (SSO) authentication frameworks, VPN support, message lifespan controls, remote control lock & wipe, intrusion detection and alarming.
PerfectServe currently supports XML, CSV, SFTP Archival platforms
AMiON helps hospitals and healthcare systems create accurate, fair provider schedules. Trusted by over 200,000 providers and 9,000 physician groups and residency programs, AMiON saves hours in schedule building and makes ongoing maintenance easy.
Clinicians can proactively respond to a patient’s condition with real-time clinical surveillance and alarm management data delivered through an integrated, secure mobile communication platform.
Nuance provides intelligent systems that support a more natural and insightful approach to clinical documentation, freeing clinicians to spend more time caring for patients. As the industry-leading solution for critical test results and actionable findings management, PowerScribe® 360 Critical Results automates delivery, verification of receipt, and documentation of critical test result communications.
PeraHealth is transforming healthcare through the intelligent use of data. PeraHealth solutions, powered by the Rothman Index, provide a visual representation of the patient’s condition and progress in real time. Leading hospitals and health systems utilize PeraHealth predictive analytics to improve quality and reduce cost.
Lightning Bolt Solutions is the leader in optimized physician shift scheduling technology for hospitals and health systems worldwide. The company uses advanced AI to automatically generate over three million physician hours each month, helping to create shift schedules that promote work-life balance, productivity, and patient access.
QGenda is cloud-based, automated physician scheduling software. Over 150,000 providers, staff, and administrators trust QGenda to optimize their scheduling processes, reduce labor expenses, and improve provider performance. QGenda On-Call provides hospitals and health systems with a single, central source of truth of all on-call providers and staff.
Reduces the need for redundant manual data entry into multiple systems. Updates to staffing and patient assignments made in ResponderSync will automatically update via Dynamic Intelligent Routing® within PerfectServe.