Telephony Integration

Overview

PerfectServe offers VoIP calling as part of our core solution, and we integrate with several industry leading PBX vendors. By pulling the CC&C clinical directory into the hospital’s dial plan, short codes can be used to simplify dialing back and forth. Any new PerfectServe extensions will become part of the customer dial plan so calls can be seamlessly transferred internally and externally.

Practical Benefits

Communication Without Bounds: PerfectServe routes extensions to and from devices running the PerfectServe app regardless of location (inside or outside of the hospital), and includes any landline or other number in the directory. Additionally, because PerfectServe has a speech-driven interface, it can support devices without keypads.

Mask Personal Numbers to Ensure Privacy: Clinicians can use their own personal devices and mask their personal phone numbers when calling patients, providing a truly unified communication experience in a single application.

Seamless, Secure Shared Device Experience: Phone numbers and extensions are tied to individuals, roles, groups, or teams, and PHI remains on our network rather than user devices. Numbers follow a user’s login and are not tied to specific devices. A user can be logged into a smartwatch or smartphone, and immediately shift focus to a workstation if desired.

Enable Unified Enterprise Search and Messaging: This integration allows the facility to maintain their current phone extensions within the CC&C platform. Extensions can be assigned to individuals, roles, groups, and schedules to enable accurate call and message routing and redirection based on parameters defined by your team, even across entities.

Integration Protocols

1. VPN for SIP Traffic: PerfectServe typically uses VPN for SIP traffic. VoIP calls are routed between users and integrate directly with VoIP systems via a SIP trunk.

2. SIPS/SRTP Encryption Option: PerfectServe also offers an option called SIPS/SRTP, which encrypts SIP traffic over the public internet. This is more performant and stable since it doesn’t require a dedicated VPN.

3. Smartphone Extension Dialing: End users can dial extensions from their smartphones without having to join a VPN, needing only an internet connection.

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