24/7 Answering Service Solution for Medical Practices

Give patients reliable access to care while reducing the risk of burnout among your providers. Streamline patient throughput with help from cloud-based connectivity, automated routing, optimized scheduling, and accurate, secure communication.

medical practice

24/7 Answering Service Solution for Medical Practices

Give patients reliable access to care while reducing the risk of burnout among your providers. Streamline patient throughput with help from cloud-based connectivity, automated routing, optimized scheduling, and accurate, secure communication.

illustration of parents with small children

Go Beyond
Value-Based Care

Enhance patient satisfaction and foster trust by providing reliable, consistent care day and night.

illustration of a physician checking their mobile device

Patient Access Meets
Work-Life Balance

Protect provider’s time and privacy while ensuring patients have access to timely care 24/7.

illustration of a person providing virtual support at a computer

Ditch
Manual Tasks

Give valuable time back to administrators so they can better support providers and focus on patient needs.

Dynamic Call & Message Routing

Eliminate errors, interruptions during patient care, and unnecessary intrusions on providers’ personal time with the solution built to fit providers’ communication preferences.

Secure HIPAA-Compliant Messaging

Enable patients and providers to send and receive secure messages containing PHI via voice, video, and text with attachments.

After-Hours Management

Rest easy with dependable call and message routing, defined by provider settings and on-call schedules to automatically deliver messages to the right provider at the right time.

Patient-Centered Routing

Easily contact the correct provider caring for a patient at any time by entering the patient’s name. Access and filter patient-driven conversations to reduce cycle times and speed time to treatment.

PerfectServe Native Scheduling Assignment Screen
Answering-Service-Resource-Kit

Your Kit for Delivering the Right Message at the Right Time

Ensure your patients’ messages are received in a timely manner by the right provider—every time.
Learn more about the impact of the right solution from our helpful resource kit.

Operational Oversight

Streamline internal and external communication by automating time-consuming manual tasks to free up staff and make the most of every patient touchpoint.

Mobile Phone with Hospitalist Schedule Displayed

Provider Scheduling

Easily manage schedules on the fly in our mobile app. Auto-generate the best possible provider shift schedules that meet your practice requirements to reduce gaps, meet patient demand, and increase staff satisfaction.

Pager Replacement

Phase out legacy devices and transform any Android or iOS device into a dynamic, bi-directional pager substitute, giving providers the option to keep a pager number.

Location-Independent Accessibility

Easily oversee your practice communication with remote access to essential patient information, provider schedules, on-call lists, and patient requests to meet and satisfy your practices’ operating requirements.

Learn what PerfectServe’s Answering Service solution can do for your practice: