24/7 Answering Service Solution for Medical Practices
Give patients reliable access to care while reducing the risk of burnout among your providers. Streamline patient throughput with help from cloud-based connectivity, automated routing, optimized scheduling, and accurate, secure communication.
Physician Answering Service Solution for Medical Practices
Give patients reliable access to care, and reduce physician burnout using automated routing, optimized scheduling, and secure communication.
Go Beyond
Value-Based Care
Enhance patient satisfaction and foster trust by providing reliable, consistent care day and night.
Patient Access Meets
Work-Life Balance
Protect provider’s time and privacy while ensuring patients have access to timely care 24/7.
Ditch
Manual Tasks
Give valuable time back to administrators so they can better support providers and focus on patient needs.
Dynamic Call & Message Routing
Eliminate errors, interruptions during patient care, and unnecessary intrusions on providers’ personal time with the solution built to fit providers’ communication preferences.
Secure HIPAA-Compliant Messaging
Enable patients and providers to send and receive secure messages containing PHI via voice, video, and text with attachments.
After-Hours Management
Rest easy with dependable call and message routing, defined by provider settings and on-call schedules to automatically deliver messages to the right provider at the right time.
Patient-Centered Routing
Easily contact the correct provider caring for a patient at any time by entering the patient’s name. Access and filter patient-driven conversations to reduce cycle times and speed time to treatment.
Your Kit for Delivering the Right Message at the Right Time
Ensure your patients’ messages are received in a timely manner by the right provider—every time.
Learn more about the impact of the right solution from our helpful resource kit.
Operational Oversight
Streamline internal and external communication by automating time-consuming manual tasks to free up staff and make the most of every patient touchpoint.
Provider Scheduling
Easily manage schedules on the fly in our mobile app. Auto-generate the best possible provider shift schedules that meet your practice requirements to reduce gaps, meet patient demand, and increase staff satisfaction.
Pager Replacement
Phase out legacy devices and transform any Android or iOS device into a dynamic, bi-directional pager substitute, giving providers the option to keep a pager number.
Location-Independent Accessibility
Easily oversee your practice communication with remote access to essential patient information, provider schedules, on-call lists, and patient requests to meet and satisfy your practices’ operating requirements.
Real customers. Real outcomes.
“PerfectServe has improved our clinical response time, ensured HIPAA-compliant communication, and saved money by converting variable expenses to a lower, fixed cost.”
- Ryan Bowcut, Executive Director of Operations, Piedmont Healthcare
“I really would recommend PerfectServe to any office. I was impressed not only by the Answering Service solution, but also by the PerfectServe team’s follow-up after we went live. I can’t say enough about how easy and enjoyable PerfectServe is to work with.”
- Cara Bertone, Practice Manager, Southwest Cancer Center
“You need to look for a vendor that understands that not all practices are the same. PerfectServe’s understanding of this was critical to our implementation and overall success.”
- Matt West, Chief Operating Officer, Premier Surgical Associates
“I thought, if I’m ever in an office and need to change call service, I’m going to use PerfectServe. They know how to run an answering service.”
- Sairy Martocci, Site Manager, Summit Medical Group
“Our practice is running more smoothly now because of PerfectServe.”
- Shelly Thomas, Director of Operations, IPC Senior Care of Colorado