Medical Answering Service for Efficient Clinics

We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, but a typical practice usually pays between $89-$119/month per doc. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want any of our additional features. This is something we can easily discuss during a simple call.

We walk with you to ensure clinicians easily understand how to use the platform. See how practice administrator Lea with Cherry Creek Eye Physicians and Surgeons got buy-in from her doctor. If you still have questions after implementation, our 24/7 support team is here to help you step-by-step, instilling confidence for the clinician using the PerfectServe platform.

We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs, and can grow with your healthcare practice. See how this 1 provider practice uses PerfectServe.

From masking caller IDs for psychiatry practices, to supporting secure workflows at multi-specialty groups, we serve all specialties with over 800+ templates to choose from. We can customize how you want your secure messages to be transcribed and sent. For example, nephrology may need a ‘BUN’ or ‘Creatinine’ field, family medicine may need a ‘Reason for the call’ field. OBGYN practices may need a ‘Number of Weeks’ field to collect the right patient information, all while remaining HIPAA compliant.

Yes, we offer interoperability and integrations with over 250 clinical, IT, and telecom systems. See our top healthcare integrations like embedded messaging, pager networks, and nurse call.

PerfectServe offers live operators who can transcribe calls into text messages, providing medical professionals with easily readable text notifications while protecting their personal caller ID. Live operators ensure that important patient information is relayed accurately. They are not triaging the calls, only transcribing messages based on your routing rules, which are determined ahead of time.

Yes, PerfectServe’s Dynamic Intelligent Routing® can be customized to accommodate multiple physicians on call during various time frames. By defining specific workflows, call schedules, and prompted responses, calls can be accurately routed to the appropriate providers.

Yes, PerfectServe’s Dynamic Intelligent Routing®️ handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it’s during the day or after hours. It’s fully customizable.

We offer a virtual pager system that allows doctors to use their smartphones as powerful communication tools, retaining the reliability of traditional pagers. Our system can accurately route to a physical pager if clinicians still insist on it.

Learn more on why doctors still use pagers.

Yes! We can adjust your contract accordingly, and you may reach out directly to your PerfectServe specialist to request any needed changes.

Certainly! Watch this live replay session at your convenience to get more of your questions answered. If you’re still unsure or need a quick pricing quote, email connect@perfectserve.com and we will respond during regular business hours.