Healthcare Communication Solutions for Medical Practices

Route the right message to the right clinician at the right time. Cut down time spent on admin work to focus on patients and profitability.

Take Control of Your Medical Practice Communication

No more missed messages due to human error.
Engage with patients using secure messaging.
Reduce patient hold times using accurate call routing.
Keep track of sent and received messages.
Improve provider satisfaction using on-call schedule management.
Get an affordable, flat-rate, monthly price so you can predict expenses.

Facilitate Efficient Practice Communication

Tech-Enabled Medical Answering Service

Using an enhanced medical answering service you can:

  • Send and receive HIPAA-compliant messages among staff
  • Customize notifications so clinicians know which messages are urgent
  • Mask provider caller ID for secure call backs
  • Update on-call schedules and changes in real time
Patient Engagement Tools for Improved Care

Using secure patient engagement software, you can:

  • Automate messages for pre- and post-operative instructions
  • Send appointment reminders, follow-up messages, and care updates
  • Automate message routing based on patient responses
  • Engage patients directly with secure text and video, eliminating the need for app downloads

How One Practice Implemented PerfectServe

How We Helped Medical Practices

$13,000

in Annual Savings1

600+

Patients Supported 24/7 Each Week2

28+

Surgeons Received Accurate and Succinct Messages3

2 min.

Reduced Communication Cycle Times From Over an Hour to Just Two Minutes4
Blog

Do Doctors Still Use Pagers?

“It used to be that our physicians were always looking at ten different calendars to see when they were on call … Most of our doctors now operate completely from their mobile devices. They use the PerfectServe app to look at their schedules, send and receive messages, forward them to their partners, and so on.”

Matt West

Chief Operating Officer, Premier Surgical Associates

“You guys have done a great job. I have no complaints. You’re easy to get a hold of. I learned how to change the schedule. I like that I have control of the call system because we get changes all the time. And it’s nice for me to know, and I can go in there and just fix it.”

Lea Petersen

Practice Administrator, Cherry Creek Eye Physicians & Surgeons, P.C.

“Historically, residents and physicians were paging and waiting on call-backs. Now they use PerfectServe to quickly and securely trade information back and forth.”

Dr. Randall King

CMIO and Chief of Staff, Mercy St. Vincent

Other Resources

How to Contact the On-Call Doctor in Seconds, Not Hours

How To Make Answering Service Complaints a Thing of the Past with Modern Technology

Medical Answering Services: After Hours Voicemail Menu Script

See How It Works

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1 https://www.perfectserve.com/success-stories/southwest-cancer-center/
2 https://www.perfectserve.com/success-stories/summit-medical-group/
3 https://www.perfectserve.com/success-stories/improve-clinical-communication/
4 https://www.perfectserve.com/success-stories/hipaa-compliance-half-cost/