Farragut Family Practice is an independent, four-physician office including a physician’s assistant and two nurse practitioners. As a division of Summit Medical Group, Farragut Family Practice, used to share on-call duties with four other Summit practice locations. By implementing PerfectServe’s Answering Service solution across the five locations, Summit improved overall patient and provider experience and satisfaction.
Key Results:
- Reduced Communication Cycle Times
- Enabled Seamless Interfacility On-Call Scheduling
- Simplified After-Hours Operations
- Eliminated Routing Errors
