Our Story

PerfectServe® was born in 1999 from a nurse’s experience managing patient messages, a tedious process that frustrated doctor, nurse and patient alike. Using technology from the interactive voice messaging industry, our founder, Terry Edwards, invented a medical answering service alternative that saved time and reduced mistakes.

PerfectServe has evolved to become a unified platform for clinical communication and collaboration that helps physicians, nurses, and care team members improve patient care in hospitals and practices across the country. The PerfectServe and Telmediq solutions automate communication-driven workflows, eliminate non-clinical tasks, promote nurse mobility, and engage patients in their own care, resulting in quicker time to treatment and enhanced patient safety. The Lightning Bolt provider scheduling solution automatically generates optimized shift schedules to reduce burnout and increase patient access. PerfectServe’s scalable, cloud-based solutions allow 145,000 physician users and 240,000 nurse users to focus on delivering the best patient experience possible.

Our Mission

PerfectServe’s mission is to remove one of the most common obstacles preventing doctors, nurses and other care team members from providing high-quality care: slow, disjointed and imprecise clinical communication and collaboration. Clinicians struggle to get in touch with each other to coordinate patient care, which causes unnecessary delays and frustration. PerfectServe unites physicians, nurses and other care team members across the continuum on an integrated clinical communications and collaboration platform that facilitates timely interaction and, as a result, better patient care.

In the News

“All 350 of us at PerfectServe wake up in the morning with a desire to solve bigger problems for our clients and their patients. We start with the end in mind.”

Read Guillaume Castel’s interview with HIStalk to learn about PerfectServe’s vision for unified healthcare communication.

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PerfectServe and Nuance Healthcare recently teamed up with Blount Memorial Hospital to launch a bidirectional integration between PerfectServe’s clinical communication platform and Nuance’s industry-leading PowerConnect Actionable Findings solution.

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Visitation restrictions imposed during the COVID-19 pandemic forced PerfectServe to execute the first-ever virtual go-live of its clinical communication and collaboration (CC&C) platform at four 200- to 300-bed hospitals within the Michigan-based McLaren Health Care system.

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Dr. Nick Patel—who serves as Chief Digital Officer for PerfectServe customer Prisma Health—sat down with Modern Healthcare’s Matthew Weinstock on the August 10 edition of “The Check Up” to discuss the use of digital tools by healthcare organizations during the COVID-19 pandemic.

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