Our Story

Better Results Through Automation

PerfectServe®️ was founded in 1997 as a response to one medical practice’s broken process for managing patient messages. It relied entirely on manual workflows, and the delays and extra work managed to frustrate doctors, nurses, and patients all at once. Inspired by technology from the interactive voice messaging industry, PerfectServe launched as an alternative to the traditional medical answering service that saved time, reduced mistakes, and promoted clinician wellness by automating this previously manual process.

PerfectServe has evolved to become a unified platform with integrated solutions that encompass clinical communication, provider & staff scheduling, a cloud-based operator console, an automated answering service, and patient engagement. Called Unite, this platform helps physicians, nurses, and other care team members improve patient care and clinical operations while reducing common frustrations that contribute to burnout. PerfectServe’s cloud-based solutions automate communication-driven workflows, build optimized schedules, eliminate non-clinical tasks, promote nurse mobility, and engage patients in their own care to drive impactful real-world results. Nearly 700,000 users rely on PerfectServe every day to facilitate better outcomes and help them deliver the best patient experience possible.