Our Story

PerfectServe^® was born in 1997 from a nurse’s experience managing patient messages, a tedious process that frustrated doctor, nurse and patient alike. Using technology from the interactive voice messaging industry, our founder, Terry Edwards, invented a medical answering service alternative that saved time and reduced mistakes.

PerfectServe has evolved to become a unified platform for clinical communication and collaboration that helps physicians, nurses, and care team members improve patient care in hospitals and practices across the country. The PerfectServe and Telmediq solutions automate communication-driven workflows, eliminate non-clinical tasks, promote nurse mobility, and engage patients in their own care, resulting in quicker time to treatment and enhanced patient safety. The Lightning Bolt provider scheduling solution automatically generates optimized shift schedules to reduce burnout and increase patient access. PerfectServe’s scalable, cloud-based solutions allow 151,000 physician users and 258,000 nurse users to focus on delivering the best patient experience possible.