Our Story

PerfectServe® was born in 1999 from a nurse’s experience managing patient messages, a tedious process that frustrated doctor, nurse and patient alike. Using technology from the interactive voice messaging industry, our founder, Terry Edwards, invented a medical answering service alternative that saved time and reduced mistakes.

PerfectServe has evolved to become a unified platform for clinical communication and collaboration that helps physicians, nurses, and care team members improve patient care in hospitals and practices across the country. The PerfectServe and Telmediq solutions automate communication-driven workflows, eliminate non-clinical tasks, promote nurse mobility, and engage patients in their own care, resulting in quicker time to treatment and enhanced patient safety. The Lightning Bolt provider scheduling solution automatically generates optimized shift schedules to reduce burnout and increase patient access. PerfectServe’s scalable, cloud-based solutions allow 145,000 physician users and 240,000 nurse users to focus on delivering the best patient experience possible.

care team communications

Our Mission

PerfectServe’s mission is to remove one of the most common obstacles preventing doctors, nurses and other care team members from providing high-quality care: slow, disjointed and imprecise clinical communication and collaboration. Clinicians struggle to get in touch with each other to coordinate patient care, which causes unnecessary delays and frustration. PerfectServe unites physicians, nurses and other care team members across the continuum on an integrated clinical communications and collaboration platform that facilitates timely interaction and, as a result, better patient care.