Clinical Collaboration Solution
Streamline Patient Care Delivery
Drive better patient outcomes with the clinical communication solution that simplifies complex workflows to accelerate speed to care.
Prevent Clinical Communication Breakdowns
80% of serious medical errors involve miscommunication. Reduce door-to-needle time, act quickly on critical lab results, and auto-escalate critical notifications when needed to best care for your patients.
Unify HIPAA-Compliant Communication Through Integrations
Integrating accurate provider schedules with automated routing prevents your providers from being woken up when they are not on call. Integrating with the EMR/EHR and nurse call provides patient lists and allows nurses to respond to patient requests from any location.
Clinical Communication Anywhere on Any Device
Healthcare workers need a collaboration platform that works everywhere—from the ED to the ICU, radiology, and beyond. Our cloud-based solution supports clinician-to-clinician and clinician-to-patient communication inside and outside the hospital via secure text, voice, and video.
Can’t make it to a patient room? Do a video round instead!
Communication Preferences for Clinicians
Increase collaboration efficiency by allowing clinicians to set their preferences for voice, video, text, and even pager communication. PerfectServe also supports live wave forms, lab result notifications, code team alerts, mass communication, and EHR embedded messaging.
Improve Clinical Outcomes With PerfectServe
“PerfectServe has improved our clinical response time, ensured HIPAA-compliant communication, and saved money by converting variable expenses to a lower, fixed cost.”
Ryan Bowcut, Executive Director of Operations, Piedmont Healthcare
FAQ
What is a clinical communication and collaboration platform?
Clinical communication and collaboration (CC&C) platforms are secure messaging solutions that integrate with clinical systems to improve communication for physicians, nurses, and other care team members. Clinicians can access these solutions from their smartphone, desktop, or within the EHR environment. CC&C platforms are an evolution of secure messaging solutions, which focus mainly on texting in a HIPAA-compliant manner, or one-way unsecure paging systems.
Where a secure messaging solution traditionally provides HIPAA-compliant texting and voice communication, a CC&C platform brings in patient data from the EHR to show clinicians their patient list and all care team members. CC&C platforms also have the ability to message all care team members and give clinicians access to the patient’s date of birth, location, and other critical details from a smartphone.
A CC&C platform will also integrate with:
- Provider scheduling solutions to seamlessly share who’s on call and a clinician’s availability
- Nurse call to improve patient response times
- The call center
- Hospital phones
The enhanced workflow capabilities of a CC&C platform are known to improve communication between physicians and nurses, provide insight and improved response times for sepsis or STEMI activations, and help with the coordination of admissions, discharges, and trauma alerts.
By reducing the time it takes to coordinate care, CC&C platforms enable clinicians to spend more time with patients. This can improve things like job satisfaction and HCAHPS scores, as well as other metrics like patient safety, outcomes, and throughput.
What does a clinical communication and collaboration platform do?
- HIPAA compliant text messaging, voice communication and the ability to message videos, images and wave forms.
- Message/call escalation and routing based on users’ call group, role or availability
- Ability to view and update schedules from your smartphone
- Instant notification of alerts related to SEPSIS, critical lab results, STEMI, orders, admissions, discharges, critical alarms
- Ability to call back to a patient’s room from your smartphone when the nurse call button has been activated
- Send emergency broadcast messages for shooters, coding, fire, weather or other mass communication requirements
- Audit all messages with sent, delivered and read time/date stamps
What are some common integrations for clinical communication and collaboration platforms?
CC&C platforms most commonly integrate with the EMR, schedules, hospital phones, alarming middleware, labs, nurse call systems, the corporate directory and the call center. As the industry grows, additional integrations will surface to continue improving communication for clinicians.
How do I choose the right clinical communication and collaboration vendor?
KLAS Research and Gartner both analyze vendors in this space and have yearly reports to assist hospital administrators. We suggest focusing on the use cases. What’s going to improve communication and care team collaboration for physicians, nurses and other staff at your hospital? How can it help with SEPSIS or STEMI patients? How will it provide nurses more time with patients? How will it reduce the number of misdirected calls to physicians?