Clinical Communication Solutions
Improve Speed to Care with Clinical Collaboration
Connect all care team members on a single HIPAA compliant platform to streamline care delivery.
Protect physicians' time and improve speed to care with a comprehensive clinical communication solution.
Give valuable time back to nurses to improve patient care and reduce burnout.
Consolidate & integrate communication platforms while improving the nurse and provider experience.
Improve hospital metrics with an outcomes based approach to communication.
Hospital for Special Surgery (HSS)
Premier Academic Medical Center In The U.S.
Clinical communication and collaboration (CC&C) platforms are secure messaging solutions that integrate with clinical systems to improve communication for physicians, nurses, and other care team members. Clinicians can access these solutions from their smartphone, desktop, or within the EHR environment. CC&C platforms are an evolution of secure messaging solutions, which focus mainly on texting in a HIPAA-compliant manner, or one-way unsecure paging systems.
Where a secure messaging solution traditionally provides HIPAA-compliant texting and voice communication, a CC&C platform brings in patient data from the EHR to show clinicians their patient list and all care team members. CC&C platforms also have the ability to message all care team members and give clinicians access to the patient’s date of birth, location, and other critical details from a smartphone.
A CC&C platform will also integrate with:
The enhanced workflow capabilities of a CC&C platform are known to improve communication between physicians and nurses, provide insight and improved response times for sepsis or STEMI activations, and help with the coordination of admissions, discharges, and trauma alerts.
By reducing the time it takes to coordinate care, CC&C platforms enable clinicians to spend more time with patients. This can improve things like job satisfaction and HCAHPS scores, as well as other metrics like patient safety, outcomes, and throughput.
CC&C platforms most commonly integrate with the EMR, schedules, hospital phones, alarming middleware, labs, nurse call systems, the corporate directory and the call center. As the industry grows, additional integrations will surface to continue improving communication for clinicians.
KLAS Research and Gartner both analyze vendors in this space and have yearly reports to assist hospital administrators. We suggest focusing on the use cases. What’s going to improve communication and care team collaboration for physicians, nurses and other staff at your hospital? How can it help with SEPSIS or STEMI patients? How will it provide nurses more time with patients? How will it reduce the number of misdirected calls to physicians?