Clinical Communication Solutions
Improve Speed to Care with Clinical Collaboration
Connect all care team members on a single HIPAA compliant platform to streamline care delivery.
Connecting Care Teams
Unparalleled Value for Clinicians and the Hospital
Providers
Protect physicians' time and improve speed to care with a comprehensive clinical communication solution.
- Prevent unnecessary disruptions
- Accommodate personal preferences
- Reach the right clinician every time via text, call, or video
- Reduce communication cycle times, instant notification of critical results, and consult requests
Nurses
Give valuable time back to nurses to improve patient care and reduce burnout.
- Improve response times from providers
- Reduce ambient noise like overhead paging
- Nurse call response from any location
- Differentiate alarms to reduce disruptions
Technology Teams
Consolidate & integrate communication platforms while improving the nurse and provider experience.
- HIPAA compliant, SOC2 certified
- Cloud based, unify locations
- Reduce TCO - replace pagers, DECT phones, texting & call center solutions
- Integrate with EMRs, scheduling, nurse call, middleware, DECT, call/transfer center, labs
Operations
Improve hospital metrics with an outcomes based approach to communication.
- Faster clinician response times, accelerate patient throughput
- Automate tedious manual workflows
- Improved clinician satisfaction & HCAHPS scores
- Consolidate clinical systems & reduce overhead costs
Customer Reported Improvements
13 sec
Reduced time to contact on-call providers from 8 minutes
82%
Reduction in time spent managing schedules
73%
Improvement on rapid response times
+2.3 pts
on HCAHPS hospital rating
42%
Improvement on critical lab result acknowledgment time
$680k
Savings after replacing answering services and pagers
How Hospital for Special Surgery went from cumbersome workflows to seamless communication across settings.
Hospital for Special Surgery (HSS)
Premier Academic Medical Center In The U.S.
FAQ
What is a clinical communication and collaboration platform?
Clinical communication and collaboration (CC&C) platforms are secure messaging solutions that integrate with clinical systems to improve communication for physicians, nurses, and other care team members. Clinicians can access these solutions from their smartphone, desktop, or within the EHR environment. CC&C platforms are an evolution of secure messaging solutions, which focus mainly on texting in a HIPAA-compliant manner, or one-way unsecure paging systems.
Where a secure messaging solution traditionally provides HIPAA-compliant texting and voice communication, a CC&C platform brings in patient data from the EHR to show clinicians their patient list and all care team members. CC&C platforms also have the ability to message all care team members and give clinicians access to the patient’s date of birth, location, and other critical details from a smartphone.
A CC&C platform will also integrate with:
- Provider scheduling solutions to seamlessly share who’s on call and a clinician’s availability
- Nurse call to improve patient response times
- The call center
- Hospital phones
The enhanced workflow capabilities of a CC&C platform are known to improve communication between physicians and nurses, provide insight and improved response times for sepsis or STEMI activations, and help with the coordination of admissions, discharges, and trauma alerts.
By reducing the time it takes to coordinate care, CC&C platforms enable clinicians to spend more time with patients. This can improve things like job satisfaction and HCAHPS scores, as well as other metrics like patient safety, outcomes, and throughput.
What does a clinical communication and collaboration platform do?
- HIPAA compliant text messaging, voice communication and the ability to message videos, images and wave forms.
- Message/call escalation and routing based on users’ call group, role or availability
- Ability to view and update schedules from your smartphone
- Instant notification of alerts related to SEPSIS, critical lab results, STEMI, orders, admissions, discharges, critical alarms
- Ability to call back to a patient’s room from your smartphone when the nurse call button has been activated
- Send emergency broadcast messages for shooters, coding, fire, weather or other mass communication requirements
- Audit all messages with sent, delivered and read time/date stamps
What are some common integrations for clinical communication and collaboration platforms?
CC&C platforms most commonly integrate with the EMR, schedules, hospital phones, alarming middleware, labs, nurse call systems, the corporate directory and the call center. As the industry grows, additional integrations will surface to continue improving communication for clinicians.
How do I choose the right clinical communication and collaboration vendor?
KLAS Research and Gartner both analyze vendors in this space and have yearly reports to assist hospital administrators. We suggest focusing on the use cases. What’s going to improve communication and care team collaboration for physicians, nurses and other staff at your hospital? How can it help with SEPSIS or STEMI patients? How will it provide nurses more time with patients? How will it reduce the number of misdirected calls to physicians?