Patient Engagement Solutions

Ensure seamless communication between clinicians, patients, and their families by unifying voice, text, and video messaging on one secure platform.

Patient Engagement for Medical Clinics

Keep Patients in the Know

Engage patients and their families the way they communicate so they know what to expect.

  • Send patients a secure link via text to receive updates. No app download required.
  • Ensure patient privacy with encrypted messaging.
  • Schedule and conduct video visits to promptly address patient concerns.
  • Create personalized messages to educate patients about treatment adherence and provide information relevant to their condition.
Collaborate Securely with Your Team

Connect with all your clinician team members so everyone is on the same page.

  • Protect provider privacy by masking their phone number when calling or texting patients.
  • Send messages, share images, and exchange vital patient information.
  • Route incoming and outgoing messages to the right on-call clinician.
  • Convert ad hoc connections into income-generating telehealth visits.

Patient Engagement for Hospitals and Health Systems

Advance Patient Care Goals

Customize messages and connect with patients securely for:

  • Appointment reminders and instructions
  • Post-procedure follow-up
  • Patient and family member care navigation
Connect with Patients
Live

Convert ad hoc connections into income-generating telehealth visits:

  • No apps to download or passwords to remember
  • HIPAA-compliant video connection
  • Engage family in real-time during physician rounds
Engage Patients Proactively

Automate outreach to provide proactive support for patients:

  • Pre-appointment preparation
  • Follow-up communication:
    • Test result delivery
    • Care plan adherence support
    • Surveys for pain, satisfaction, and more

 

Home Health: Enables patients and at-home caregivers to communicate securely with providers from the comfort of their home.
Pre-Op: Patient arrival time reminders with prep instructions and directions to the office.
Post-Op: Status updates for designated family members, as well as post-op care, discharge, and pick-up instructions.
Family Communication: Secure messaging or video calls to keep absent family members and loved ones up to date.
Automated Messaging: Based on scheduled patient appointments, including reminders and after-visit questions to gauge patient satisfaction.
Readmission Reduction: Timely follow-up communication to help reduce urgent care or emergency room visits.

Patient Engagement: How to Initiate Outbound Messages

Patient Engagement and Secure Text Results

25%

Reduction in Volume of Nurse Calls

12.6%

Reduction in Patient No-Shows by Using Automated Text Reminders

* Data points represent outcomes from individual PerfectServe clients.

Blog

How to Improve Patient Experiences and Reduce Healthcare Costs

“We have an enhanced level of engagement with our patients. The program design makes the messaging personalized and relevant for each patient, and the automation allows us to do more with our staffing.”

Ben Nielsen

Vice President, Ambulatory Services
Ridgeview Rehab Specialties

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