Patient Engagement for Medical Clinics
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Keep Patients in the Know
Engage patients and their families the way they communicate so they know what to expect.
- Send patients a secure link via text to receive updates. No app download required.
- Ensure patient privacy with encrypted messaging.
- Schedule and conduct video visits to promptly address patient concerns.
- Create personalized messages to educate patients about treatment adherence and provide information relevant to their condition.
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Collaborate Securely with Your Team
Connect with all your clinician team members so everyone is on the same page.
- Protect provider privacy by masking their phone number when calling or texting patients.
- Send messages, share images, and exchange vital patient information.
- Route incoming and outgoing messages to the right on-call clinician.
- Convert ad hoc connections into income-generating telehealth visits.
Patient Engagement for Hospitals and Health Systems
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Advance Patient Care Goals
Customize messages and connect with patients securely for:
- Appointment reminders and instructions
- Post-procedure follow-up
- Patient and family member care navigation
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Connect with Patients
Live
Convert ad hoc connections into income-generating telehealth visits:
- No apps to download or passwords to remember
- HIPAA-compliant video connection
- Engage family in real-time during physician rounds
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Engage Patients Proactively
Automate outreach to provide proactive support for patients:
- Pre-appointment preparation
- Follow-up communication:
- Test result delivery
- Care plan adherence support
- Surveys for pain, satisfaction, and more
Home Health: Enables patients and at-home caregivers to communicate securely with providers from the comfort of their home.
Pre-Op: Patient arrival time reminders with prep instructions and directions to the office.
Post-Op: Status updates for designated family members, as well as post-op care, discharge, and pick-up instructions.
Family Communication: Secure messaging or video calls to keep absent family members and loved ones up to date.
Automated Messaging: Based on scheduled patient appointments, including reminders and after-visit questions to gauge patient satisfaction.
Readmission Reduction: Timely follow-up communication to help reduce urgent care or emergency room visits.
Patient Engagement: How to Initiate Outbound Messages
Patient Engagement and Secure Text Results
25%
Reduction in Volume of Nurse Calls
12.6%
Reduction in Patient No-Shows by Using Automated Text Reminders
* Data points represent outcomes from individual PerfectServe clients.