Patient Engagement Solution
Support patients before, during, and after care using secure tools for virtual and in-person patient visits.

Wellness Management
Avoid admissions and readmissions by providing continuous support to patients in their health journey.
- Health and Wellness Information
- Well-Child Appointment Reminders
- Monitor Key Health Indicators


Patient Access
Make every touchpoint a patient has with your organization exceptional—no matter where or how it takes place.
- Automated Inbound Call Routing
- After Hours Call Management
- Text Website’s Phone Number (Coming Soon)
- Website Chat Bot (Coming Soon)
Care Navigation
Reduce no-shows and help guide patients through simple, successful encounters with your providers.
- Appointment Confirmations
- Appointment Reminders
- Pre-Appointment Instructions
- Follow-Up Reminders
- Social Support Based on SDOH (e.g. Transportation)

Virtual Waiting Room
Maintain a safe and comfortable connection with patients throughout their visit by helping to minimize germ exposure and discomfort.
- Arrival Instructions
- Patient Arrival Notification
- “Ok to Enter” Notification
- Integrates With Scheduling/EMR/Practice Management


Video Visits
Enable ad-hoc connections to become income generating telehealth visits with multiple ways for patients to connect with providers—text, call, and video.
- Scheduled and On-Demand Video Visits
- Virtual Rounding
- No Patient App to Download
- Accessible From Core PerfectServe and Telmediq Apps
Family Member Updates
Keep approved family members in the loop during patient care and post-discharge, despite geographical barriers or visiting restrictions.
- Status Updates to Pre-Approved Family Members
- Patient Drop-Off and Pick-Up Coordination
- Secure Video, Voice, and Text

Family Provider Updates
PerfectServe simplifies sending Admission, Discharge, and Transfer (ADT) Event Notifications to patients’ primary and family providers for enhanced continuity of care.
- Status Updates to Pre-Approved Family Provider
- Satisfy CMS Conditions of Participation (CoPs)
- Secure Video, Voice, and Text


Post-Encounter Support
Easily survey patients to gauge their pain level and satisfaction with treatment. Follow up with information to help them stay on track with their care plan.
- Satisfaction Surveys
- Prescription Reminders
- Pain and Status Surveys
- Care Plan Adherence Support
- Educational Resources
Chronic Condition Management
Help patients manage chronic conditions with treatment reminders, ongoing education, and two-way interaction.
- Educational Resources
- Monitor Key Health Indicators
- Social Support Based on SDOH (e.g. Food Coupons)
- Ongoing Encouragement


HIPAA-Compliant Bi-Directional Video, Voice, and Text

Fast Speed to Value – Go Live in as Little as 2 Weeks

24/7 Device and Location Agnostic Cloud-Based Connectivity

Mask Personal Caller IDs to Protect Staff Privacy and Workflows