Secure, HIPAA-Compliant Video, Voice, and Text
Avoid frustrating delays when contacting providers. PerfectServe’s unified directory includes every person, team, and department in the hospital, health system, and beyond.
Call schedules and patient assignments update automatically to ensure on-call look-ups route each message to the right clinician.
Read our white paper to learn key ways to improve your nurse communication strategy.
Integrate Secure Messaging With Nurse Call, Alerts, and Alarms
Centralize communication on one single platform to simplify clinical workflows and eliminate excess noise. Deliver alerts to nurses on the go with the ability to accept, escalate for assistance, or call back to speak with the patient.
Reduce care interruptions and improve patient satisfaction by automating your alert and alarm workflows.
Send and Receive Messages Within the EMR/EHR
PerfectServe tightly integrates with your EMR or EHR on desktop computers and smartphones for real-time data entry.
Send and receive messages directly from the patient chart to provide context without signing into another application.
Shorten Communication Cycles to Reduce Care Delays
Get called back 68% faster. Timestamps show you when team members receive and read messages. If an urgent message is not addressed quickly, it can be automatically escalated to another provider.
“PerfectServe has changed contacting physicians from a 10-step process to a one-step process.” – Tim Horttor, BSN, RN, CCRN, MemorialCare Orange Coast Medical Center
Reduce Readmissions With Optimized Post-Discharge Follow-Up
Keeping patients engaged after discharge helps reduce readmissions, but calling each patient is time consuming and ineffective. We streamline patient follow-up with automated text messages to help you reach 75% of patients immediately.
Dashboards help prioritize follow-up with patients who need additional support or can’t be reached by text, saving time and reducing readmissions by 30%.
Reduce Interruptions With Prioritized Notifications
PerfectServe prioritizes nurse notifications to help reduce distractions. Nurses can set specific ring tones for urgent messages and hold nonurgent notifications to reduce care disruption.
Read our white paper for more strategies on minimizing interruptions and improving the patient experience.
Mobilize Rapid Response Teams Quickly
Alert multiple assigned care team members to emergencies like code blue, STEMI, sepsis, and stroke with just one click.
Rapid critical result reporting notifies the correct, on-call provider and team members at once to shorten response time and protect patient safety.