Nurse Communication and Care Coordination

PerfectServe’s Clinical Communication & Collaboration (CC&C) solution empowers nurses with fast, efficient communication to enhance care and improve the patient experience.

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Secure Nurse Communication

Secure, HIPAA-Compliant Video, Voice, and Text

Avoid frustrating delays when contacting providers. PerfectServe’s unified directory includes every person, team, and department in the hospital, health system, and beyond.

Call schedules and patient assignments update automatically to ensure on-call look-ups route each message to the right clinician.

Read our white paper to learn key ways to improve your nurse communication strategy.

Secure Nurse Communication

Integrate Secure Messaging With Nurse Call, Alerts, and Alarms

Centralize communication on one single platform to simplify clinical workflows and eliminate excess noise. Deliver alerts to nurses on the go with the ability to accept, escalate for assistance, or call back to speak with the patient.

Reduce care interruptions and improve patient satisfaction by automating your alert and alarm workflows.

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Send and Receive Messages Within the EMR/EHR

PerfectServe tightly integrates with your EMR or EHR on desktop computers and smartphones for real-time data entry.

Send and receive messages directly from the patient chart to provide context without signing into another application.

Shorten Communication Cycles to Reduce Care Delays

Get called back 68% faster. Timestamps show you when team members receive and read messages. If an urgent message is not addressed quickly, it can be automatically escalated to another provider.

“PerfectServe has changed contacting physicians from a 10-step process to a one-step process." – Tim Horttor, BSN, RN, CCRN, MemorialCare Orange Coast Medical Center

Reduce Readmissions With Optimized Post-Discharge Follow-Up

Keeping patients engaged after discharge helps reduce readmissions, but calling each patient is time consuming and ineffective. We streamline patient follow-up with automated text messages to help you reach 75% of patients immediately.

Dashboards help prioritize follow-up with patients who need additional support or can’t be reached by text, saving time and reducing readmissions by 30%.

Read Park Nicollet’s Story

Collaborate from any device

Collaborate From Any Smartphone or Mobile Device

Smartphone selection is key to driving nurse mobility. Work with our clinical communication specialist to support shared device selection for nurses.

See Our Top 4 Smartphones for Nurses

Collaborate from any device

Reduce Interruptions With Prioritized Notifications

PerfectServe prioritizes nurse notifications to help reduce distractions. Nurses can set specific ring tones for urgent messages and hold nonurgent notifications to reduce care disruption.

Read our white paper for more strategies on minimizing interruptions and improving the patient experience.

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Mobilize Rapid Response Teams Quickly

Alert multiple assigned care team members to emergencies like code blue, STEMI, sepsis, and stroke with just one click.

Rapid critical result reporting notifies the correct, on-call provider and team members at once to shorten response time and protect patient safety.

See How We Help Empower Nurses