Healthcare Operations Software for Hospitals and Health Systems

Optimize clinical communications and staff & provider scheduling with cloud-based solutions that leverage powerful rules engines to automate clinical workflows.

500+

Hospitals

30,000+

Healthcare Organizations Served

673,000+

Clinicians
Clinical Collaboration

Uses rule-based workflows, secure omni-channel communications, and deep HIT integrations to accelerate speed to care, drive better clinical outcomes, and reduce costs.

Lightning Bolt

Advanced scheduling software uses combinatorial optimization to balance physician preferences with organizational goals and requirements to align provider supply with patient demand while promoting provider wellness.

Operator Console

Cloud-based operator console built for hospital call and transfer centers replaces legacy on-prem technology, streamlines operator efficiency, and improves access for outside providers and patients.

Patient Engagement

Multichannel communication with patients and family members embedded in the clinical communication platform to reduce app fragmentation for clinicians and enhance patient satisfaction.

Practice Communication

Extend your hospital communication platform into non-acute settings to ensure continuity of care and safe transfers. Unified after-hours call handling at all sites ensures a seamless and connected experience for patients.

Need to Consolidate Technology?

PerfectServe Unite brings all of these solutions together in one integrated platform to support speed to care, improve
care team collaboration, and promote clinician wellness through better scheduling and communication.

Use Cases and Workflows

Just a few of the thousands of workflows that have been validated by customers.

Route all communications to one inbox based on individual workflows
Instant notification of critical lab & radiology results and consult orders to any device
Embed to manage communications within the EHR
Mobilize rapid response teams (STEMI, sepsis, Code Blue, etc.)
Integrate with 200+ clinical systems, from nurse call to payroll systems
Auto-generate balanced schedules
Create scheduling rules tailored to the needs of each department
Create custom schedule reports to monitor hours/shifts worked and other data points
Unite contact center operators, clinicians, and hospital staff on one communication platform
Enable virtual call queues to allow contact center operators to work from anywhere
Send appointment reminders to patients
Conduct scheduled or ad hoc video visits with patients

How PerfectServe Drives Value

68%

Reduction in Physician Callback Time

$680,000

Annual Savings from Hardware and Vendor Replacement

5.2%

Reduction in Length of Stay

32%

Reduction in Readmissions Allowing Patients to Stay at Home

$165,000

Cost Reduction from Annual Scheduler Time Savings

2,000

More Patients Served Per Year Following Call Center Automation

* Data points represent outcomes from individual PerfectServe clients.

Webinar

On-Demand Webinar: "Supporting the Clinician Experience with Unified Healthcare Communications"

“HSS has used its broad deployment of PerfectServe to achieve impressive results in a number of key areas that impact clinicians and patients alike.”

Hospital for Special Surgery

New York, NY

Ready to accelerate speed to care?

Schedule a convenient time to learn more about PerfectServe.