Secure Messaging

Secure Texting and Beyond for Care Teams

PerfectServe’s secure, HIPAA-compliant messaging empowers clinicians to text any care team member—nurse, physician, patient, family member, PCP—plus anyone in your referral network. Care teams thrive with one centralized communication app for secure bidirectional texting, attachments, video, and voice messaging for all.

Connect Across Locations

Reliable connectivity is essential to timely communication and care delivery. Provide your clinicians with secure video, voice, and text messaging that works well everywhere, from the ED to radiology and from the hospital to their group practice. Our cloud-based solution can connect with both clinicians and patients on and offsite, offering ultimate reliability.

mobile phone with telehealth doctor call
doctor working on laptop

Access on All Devices

Another factor of reliability is device-agnostic functionality. Whether a clinician is using a smartphone, tablet, pager, desktop computer, or landline, your communication solution must be easily accessible. PerfectServe’s secure messaging allows care teams to connect using any device and supports EHR embedded messaging, mass alerts, and live wave forms.

Did we say EHR embedded messaging?

Care teams spend about 40% of each shift working in the EHR/EMR. Toggling between the EMR and messaging apps adds extra clicks, frustration, and screen time for clinicians who prefer to focus on direct patient care. Cut back toggling time by up to 76.3% by embedding messaging in the EMR with PerfectServe!

CCC-ENT_Secure-Messaging-Web-Page_Graphic-4-450x450
mobile phone image with phone connecting to multiple contacts

Dynamic Intelligent Routing® for Accurate Message Delivery

With more than two decades of experience solving complex clinical communication workflows, PerfectServe’s advanced routing delivers secure messages to the right person at the right time every time. Our solution adjusts in real time to changes in on-call schedule, provider preference, and other dynamic factors.

Integrations Elevate Communication

One of our biggest differentiators from other HIPAA-compliant texting apps is our support for key integrations. For example:

  • Integrating provider schedules with our workflow engine prevents errant messages from disturbing providers when they’re not on call.
  • EMR/EHR integration provides patient lists and enables secure communication straight from the EMR.
  • Nurse call integration allows nurses to respond to patient requests from any location.
Messaging Integration
critical lab result graphic with accept and decline button

Rapid Delivery to the Right Recipient

To reduce door-to-needle times and act quickly on critical lab results, the right physicians must receive critical notifications immediately. But what happens when the recipient is unavailable? The message must be rapidly auto-escalated. PerfectServe’s Dynamic Intelligent Routing automatically ensures messages are acknowledged by the right person who can act in a timely manner.

Success With PerfectServe

See how we can transform your clinical communication: