Orange Coast Medical Center, voted the #1 hospital in Orange County for the past four consecutive years, implemented PerfectServe’s CC&C solution to reduce variations in call-back time, minimize time wasted on phone tag, increase nurses’ time for direct patient care, and improve nurse and patient satisfaction.
Key Results:
- Reduced Physician Call-Back Time
- Increased HCAHPS scores.
- Improved Nurse Satisfaction
- Decreased Overtime Hours
- Substantial Time and Money Savings
