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Case Studies
April 20, 2026
Optimizing Nurse-to-Provider Ratios for Better Patient Care
Manual Excel scheduling led to staffing gaps. Learn how Lansing Pediatrics uses automation to maintain optimal nurse-to-provider ratios every day.
April 16, 2026
How to Create Scalable, Transparent Schedules with Optimized Scheduling Software
Many organizations are taking an enterprise approach to consolidate vendors and unify scheduling around one source of truth. Genesis HealthCare…
April 15, 2026
Transforming Hospital Pharmacy Communication with PerfectServe
Executive Summary Bon Secours Mercy Health is in the midst of an enterprise rollout of PerfectServe’s clinical communication platform, called…
April 2, 2026
Summit Health Automates After-Hours Communication & Scheduling
Executive Summary Paper to Platform: Manual schedules and phone tag are gone — Summit now operates on one connected platform…
January 30, 2026
Retiring 600 Pagers and Cutting Call Volume by 56K Annually
Executive Summary Munson Healthcare’s 7-hospital system in northern Michigan was ready to retire its aging call center infrastructure, which relied…
November 24, 2025
Healthcare Workflow Automation: 10-Min DTN Reduction
Executive Summary The telestroke program at Allegheny Health Network (AHN) connects 20 spoke hospitals to centrally located stroke specialists. In…
November 14, 2025
Balboa Nephrology: A Layered Approach to Medical Scheduling & Communication
Executive Summary Balboa Nephrology, one of the largest kidney care practices in Southern California, was struggling with fragmented, unpredictable, and…
July 17, 2025
How Healthcare Answering Service Automation Helped Her Pediatric Practice Grow
Background Dr. Katherine Noble, M.D. (“Dr. Katy”), is the founder and managing partner of Sound Beach Pediatrics, serving families in…
March 21, 2025
Enhancing Cardiology Care with a Medical Answering Service
Key Results 2.7secs Read time for urgent calls 5 mins Total avg. time per interaction 80% of routine calls routed…
January 7, 2025
How to Improve Call Workflows
Background Hopewell Health provides primary, behavioral, psychiatric, and dentistry care to thousands of patients across Ohio. After nearly two decades…
