Why PerfectServe
ROI fatigue is real. You've earned the right to [be skeptical.]
Too many vendors promise outcomes that never survive implementation. Here's what we can prove.
The product is also everything that happens after go-live
Consultative implementations, 24/7 support with named contacts, and a customer-obsessed approach to relationship building.
98%
customer satisfaction
96%
of support issues resolved with no
follow-up ticket needed
follow-up ticket needed
32.5 secs
average speed to answer for support calls
Awards and recognition
Scored by the people who use it and the analysts who study it
Best in KLAS 2026
#1 in physician scheduling. #1 in ambulatory/post-acute clinical communications. Two awards scored entirely by customers.
2026 Gartner® Magic Quadrant™
Highest in execution and furthest in vision for Clinical Communication and Collaboration. #1 in all five use cases in the Critical Capabilities report.
Real-world proof
Products that consistently generate results
600 pagers retired
and 56,000 switchboard calls cut annually with Operator Console and Clinical Collaboration
76.3% decrease
in time for nurses to initiate communication with Clinical Collaboration
30% increase
in physician engagement and 79% decrease in schedule creation time with Lightning Bolt Clinical Team Scheduling
securing your data
Prioritizing healthcare cybersecurity
Continuously audited
HIPAA, NIST CSF, SOC 2 Type II, and Cyber Essentials Plus aligned. Audited annually by independent third parties, with continuous control monitoring via Vanta.
Encrypted at every layer
AES-256 encryption at rest and TLS 1.2+ in transit, across disk, database, application and backup layers.
Access under control
MFA through integrated identity providers plus mobile biometric authentication, with role-based access control across 240+ granular permission types.
Audit logs you can pull yourself
Retained 7+ years by default, tamper-resistant and encrypted, available to customer admins through self-service reports.
Tested by outsiders
Annual third-party penetration testing across network, mobile, and web application layers.
Beyond HIPAA
GDPR and CCPA supported alongside HIPAA and HITECH, with data subject access requests submitted directly through the PerfectServe website.
For us, it’s about using technology to provide quality healthcare quickly, while also making life easier for our providers. PerfectServe has helped us do both.
For us, it’s about using technology to provide quality healthcare quickly, while also making life easier for our providers. PerfectServe has helped us do both.
For us, it’s about using technology to provide quality healthcare quickly, while also making life easier for our providers. PerfectServe has helped us do both.
Jasmin Young
The product is also everything that [happens after go-live]
A dedicated success team per customer, named contacts, senior leaders who join escalations, and consultative implementations.
Read our case studies
See how we've partnered with our customers to deliver impactful real-world results.