2026 Gartner® Magic Quadrant™ & Critical Capabilities for Clinical Communication and Collaboration
Highest in execution, [furthest in vision]
Named a Leader for the third consecutive report. Highest in execution and furthest in vision in the Magic Quadrant. Ranked #1 in all 5 use cases in the Critical Capabilities report.
What these reports measure
The Magic Quadrant scores vendors on Ability to Execute and Completeness of Vision across the overall clinical communication and collaboration market. Critical Capabilities is companion research: the same market scored against 5 specific clinical use cases. Both are driven by independent research from Gartner.
3-time Leader
Named a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration in every edition of the report (2023, 2024, 2026).
Highest in execution and furthest in vision
In the 2026 report, PerfectServe is recognized as highest in execution and furthest in vision among all vendors evaluated.
#1 in all 5 use cases
The 2026 Critical Capabilities report ranks PerfectServe first in every one of the 5 clinical use cases scored.
Critical Capabilities
The 5 use cases, and how PerfectServe scored
Use case
Score
Rank
Collaborate on Care
4.19 / 5
#1
Coordinate Care
4.10 / 5
#1
Engage Patient and Caregiver
4.19 / 5
#1
Access Critical Results
3.98 / 5
#1
Ensure Patient Safety
4.15 / 5
#1
Source: 2026 Gartner Critical Capabilities for Clinical Communication and Collaboration
The findings
What the research consistently says about PerfectServe
A platform that consolidates
Clinical communication, provider scheduling, and contact center workflows, replacing up to 14 fragmented systems.
Routing built on real schedules
Rules-based intelligent routing for messages, calls, and alerts & alarms, powered by real-time provider schedules.
A consistent segment leader
Three consecutive Magic Quadrant reports as a Leader, alongside 2026 Best in KLAS recognition.
Other analyst recognition
This recognition sits alongside PerfectServe's 2026 Best in KLAS awards for clinical communication and physician scheduling, scored entirely by customers.
Read the full reports to learn about:
The growing workflow capabilities supported by advanced clinical communication platforms
How AI is being used to advance care team collaboration for healthcare organizations of all sizes
Important trends in healthcare communication and collaboration
How Gartner evaluated vendors across five clinical use cases in the Critical Capabilities report
Bring us the workflow that [hurts most]
We'll show you how it runs on PerfectServe, with your teams, your sites and your EHR.
Calculate your current costs
Put a number on the hours your teams lose each week.
Award facts
Award
2026 Gartner Magic Quadrant for Clinical Communication and Collaboration
Award
2026 Gartner Critical Capabilities for Clinical Communication and Collaboration
Category
Clinical Communication and Collaboration
Result
Leader, highest in execution, and furthest in vision (Magic Quadrant)
Result
#1 in all five use cases (Critical Capabilities)
Awarding body
Gartner, Inc., independent research
Disclaimers and attribution
Gartner is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The graphic at the top of this page was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from PerfectServe.