Ranked #1 twice by the people who [use the software every day]
#1 in physician scheduling. #1 in ambulatory and post-acute clinical communications. Scored entirely by customers.
What Best in KLAS measures
The 2026 report recognizes two categories:
An award from KLAS is an independent, trusted measure of how the technology performs in daily use.
The scores against the segment
Sustained excellence, year after year
This sustained track record underlines a consistent focus: help healthcare organizations run more efficiently while supporting the clinicians who deliver care.
What customers consistently rate highest
Three themes that come through clearly in customer interviews, backed by direct KLAS feedback.
Partnership and support
Schedules that build themselves
Escalation that protects clinicians
From award to capability
Better schedules with built-in rules to keep things fair.
Proof point: An anesthesia department lifted physician satisfaction 30% after moving to Lightning Bolt.
After-hours calls answered, filtered, and routed, so the right clinician hears about the right patient.
Proof point: After deploying PerfectServe, a large medical group now resolves 50% of all urgent after-hours calls in less than 5 minutes.
Award facts
Experience it [firsthand]
Discover how PerfectServe helps healthcare organizations modernize communication, optimize provider scheduling, and strengthen care team collaboration with a scalable, award-winning platform.