Make timely, patient-centered care a reality with secure communication, powered by Dynamic Intelligent Routing®
Optimize nurse communication by unifying siloed technologies
Unify secure texting and voice calling, alerts and notifications, nurse call requests and more in a single collaboration tool. The patient’s up-to-date care team, including on-call providers, is instantly accessible via voice or text message. The application also incorporates alert and alarm notifications and nurse call communications to streamline and simplify the user experience. Prioritized notifications reduce unnecessary workflow interruptions, and message type-specific audible tones provide hands-free recognition of the nature and priority of the communication.
Streamline healthcare communication to eliminate care delays and improve satisfaction
No more anxiety over accidentally calling the wrong on-call provider. No more calls in the middle of the night for things that can wait until morning. No more “lost” patient messages.
All calls and notifications are filtered through your workflow rules, call schedules and contact preferences, so only the right physician gets notified at the right time.That’s the power of Dynamic Intelligent Routing®.
Collaborate with providers inside and outside your healthcare network
Cloud-based clinical communication software overcomes geographic and organizational barriers, reaching caregivers across multiple facilities and service settings. Facilitate physician-to-physician consultations and empower nurses and care teams to collaborate, no matter where they are located.
Spend more time with patients using an integrated clinical communication platform
Wasting precious time with call schedules and outdated, single-purpose communication technologies is a thing of the past. Automated communication workflows immediately connect the appropriate care team members to save time and improve the quality of patient care. Clinician satisfaction also improves when they are able to connect with the right person on the first try, every time.
Improve engagement with HIPAA compliant patient communication
Empower your patients to be more active participants in their care in order to reduce no-show rates, lower readmission risk and improve management of chronic conditions.
Choose a variety of mobile devices and smart phones
Collaborate from virtually any device, including iOS and Android smartphones and tablets, desktops, VoIP devices, landline phones, pagers and more.
Partner with confidence
Whether looking for a new medical answering service solution or an enterprise-wide clinical communication and collaboration (CC&C) platform, PerfectServe's solution scales to meet your needs. More than 95,000 physicians, 28,000 practices, and 250 hospitals trust PerfectServe.
Benefit from best practices and key success strategies
“PerfectServe has changed contacting physicians from a 10-step process to a 1-step process.”
Tim Hortter, BSN, RN, CCRN
Critical Care Nurse
Orange Coast Memorial Medical Center
“PerfectServe has improved our clinical response time, ensured HIPAA-compliant communications, and saved money by converting variable expenses to a lower, fixed cost.”
Executive Director of Operations
“The results spoke for themselves. It was clear right away how the quality of care we provide to our patients and information we have for our teams could be improved with this tool.”
Director, Data & Analytics
Park Nicollet Health Services
“We have an enhanced level of engagement with our patients. The program design makes the messaging personalized and relevant for each patient, and the automation allows us to do more with our current staffing.”
Vice President, Ambulatory Services
Ridgeview Medical Center