Clinical Communication & Collaboration

Accelerating Speed to Care

Optimize provider scheduling, streamline clinical collaboration, and improve patient and family communication across all care settings.

Trusted By 30,000+ Healthcare Organizations

Easier Communication. Better Outcomes.

Medical Practices

Consistently route calls and messages to the right provider at the right time, every time, while protecting staff privacy and maintaining compliance.

  • Automate after-hours call management
  • Accurately route on-call communications
  • Simplify peer and patient messaging
  • Enable virtual care and video visits
  • Minimize unnecessary after-hours intrusions
Hospitals and Health Systems

Unite complex clinical workflows with a single mobile-enabled platform to ensure communications are accurately routed, instantly delivered, and dependably followed.

  • Connect teams everywhere with a 100% cloud-based platform
  • Reduce administrative burden on clinicians
  • Empower nursing staff with mobile workflows
  • Enhance schedule equity and system-wide transparency
  • Embed secure messaging into EHR interface, and integrate with clinical IT

Innovative Scheduling and Communication Solutions

Medical Answering
Service

Update your call routing so patients can reach the right clinician at the right time. Give providers a reliable way to respond quickly.

  • Full schedule control and ability to assign who takes calls
  • Read transcribed messages to see if they're urgent or routine
  • Customize alert notifications, and mask your personal number
Secure Clinical Communication

Connect all care team members and support staff across the enterprise on a single communication platform using Dynamic Intelligent Routing®.

  • HIPAA-compliant video, voice, and text
  • Replace pagers, texting & call center solutions
  • Integrates with your EHR and other systems
Provider and Staff Scheduling

Support provider wellness, increase productivity, and ensure patient access with auto-generated scheduling workflows.

  • Generate equitable, complete, and accurate schedules including on-call
  • Improve transparency and minimize burnout
  • Support specialty requirements and individual preferences
Operator Console

Reduce the burden on operators and support patient expectations by integrating your call center into a cloud-based clinical communication ecosystem.

  • Easy clinician lookups and seamless call routing
  • Text from console for message delivery
  • Reduce dropped calls and referral leakage
Patient Engagement

Support patients before, during, and after care with automated messaging and secure virtual visits. Include family members when needed.

  • Automate reminders for appointments, prescriptions, and care plan adherence
  • Offer scheduled and on-demand video visits for patients
  • Secure text based surveys for pain, satisfaction, wellness

"I really would recommend PerfectServe to any office. I was impressed not only by the Answering Service solution, but also by the PerfectServe team's follow-up after we went live. I can't say enough about how easy and enjoyable PerfectServe is to work with."

Cara Bertone

Practice Manager
Southwest Cancer Center

"HSS has used its broad deployment of PerfectServe to achieve impressive results in a number of key areas that impact clinicians and patients alike."

Hospital for Special Surgery

New York, NY

"(Lightning Bolt) significantly improves physician engagement and reduces burnout by creating fair and flexible schedules that support work-life balance."

Dhruv Choudhry, M.D.

Ochsner Health

Streamline Your Technology Footprint With 250+ Integrations

PerfectServe integrates with your existing systems, including EHRs, schedules, directory services, bed systems, nurse call, telecom, and more.

Other Resources

Nurses of Note 2023: The Regional Practice Administrator Celebrates 30 Years in the Field

For the third year of the Nurses of Note program, PerfectServe is highlighting nurses who've gone above and beyond the call of duty and whose resilience, creativity, and determination inspire others to do the same.

Improving Hospital Transfers: The Operations Leader's Guide to Operator Consoles

The operator console plays a vital role in the transfer center—it facilitates successful communication throughout the health system.

Improving Patient Outcomes with a Better Call-In Experience at Harbin Clinic

Kelly Conklin, Chief Customer and Clinical Officer, sat down with Adam Grant, MBA, FACHE, PMP, from Harbin Clinic to discuss the outcomes of implementing a clinic-wide medical answering service solution.

Ready to see PerfectServe in action?

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