Easier Communication. Better Outcomes.
Consistently route calls and messages to the right provider at the right time, every time, while protecting staff privacy and maintaining compliance.
- Automate after-hours call management
- Accurately route on-call communications
- Simplify peer and patient messaging
- Enable virtual care and video visits
- Minimize unnecessary after-hours intrusions
Hospitals and Health Systems
Unite complex clinical workflows with a single mobile-enabled platform to ensure communications are accurately routed, instantly delivered, and dependably followed.
- Connect teams everywhere with a 100% cloud-based platform
- Reduce administrative burden on clinicians
- Empower nursing staff with mobile workflows
- Enhance schedule equity and system-wide transparency
- Embed secure messaging into EHR interface, and integrate with clinical IT
Innovative Scheduling and Communication Solutions
Update your call routing so patients can reach the right clinician at the right time. Give providers a reliable way to respond quickly.
- Full schedule control and ability to assign who takes calls
- Read transcribed messages to see if they're urgent or routine
- Customize alert notifications, and mask your personal number
Secure Clinical Communication
Connect all care team members and support staff across the enterprise on a single communication platform using Dynamic Intelligent Routing®.
- HIPAA-compliant video, voice, and text
- Replace pagers, texting & call center solutions
- Integrates with your EHR and other systems
Provider and Staff Scheduling
Support provider wellness, increase productivity, and ensure patient access with auto-generated scheduling workflows.
- Generate equitable, complete, and accurate schedules including on-call
- Improve transparency and minimize burnout
- Support specialty requirements and individual preferences
Support patients before, during, and after care with automated messaging and secure virtual visits. Include family members when needed.
- Automate reminders for appointments, prescriptions, and care plan adherence
- Offer scheduled and on-demand video visits for patients
- Secure text based surveys for pain, satisfaction, wellness
"I really would recommend PerfectServe to any office. I was impressed not only by the Answering Service solution, but also by the PerfectServe team's follow-up after we went live. I can't say enough about how easy and enjoyable PerfectServe is to work with."
Southwest Cancer Center
"HSS has used its broad deployment of PerfectServe to achieve impressive results in a number of key areas that impact clinicians and patients alike."
Hospital for Special Surgery
New York, NY
"(Lightning Bolt) significantly improves physician engagement and reduces burnout by creating fair and flexible schedules that support work-life balance."
Dhruv Choudhry, M.D.