Event
From Silos to Synergy: Key Communication Integrations at Roper St. Francis
Register >>Replace your legacy contact center solution with a cloud-based tool whose intuitive workflows boost operator efficiency and enhance caller experience.
User
Type
Call Center
Type
Key
Capabilities
Key
Integrations
Consumers
Patients & Families
Clinical Teams
PerfectServe Operator Console
Operator
Switchboard
Patient Command &
Transfer Centers
Enterprise CCaaS Vendors
Billing &
Insurance
HR &
Payroll
Care Access
& Navigation
Our cloud-based system is designed to eliminate the need for constant updates and upgrades, providing you with a stable and reliable platform without the hassle of frequent software or hardware updates.
By providing reliable uptime of 99.99% and minimizing the need for upgrades, our system helps reduce the risk of downtime and associated costs for your organization.
Yes, our system seamlessly integrates with your existing PBX/Phone System through SIP Integration, ensuring compatibility and ease of use.
Yes, our system enables operators to effectively support hospitals from any location with internet access, ensuring seamless communication regardless of physical location.
The shared clinical directory allows for easy access to contact information for locations, clinicians, on-call providers, response teams, and patients to reduce time-consuming searches for operators.
Our system offers features such as clinical and staff directory, customizable interfaces, and instant mass notifications, ensuring a smooth and efficient call-in experience for patients.
Yes, our system allows for the instant sending of mass notifications, ensuring timely communication with relevant parties.
Yes, our system supports two-way messaging with comprehensive tracking of message status, including sent, received, and read receipts.
The console provides access to call queues, active calls, parked callers, call history, codes, PHI, shared directory, schedules, and information on who’s currently on call within the organization.
Our system integrates with your EHR and is designed to provide relevant patient information during communications, ensuring that operators have access to necessary information when interacting with patients and providers.
EHR, pager, SMS, clinical communication system, provider schedules, nurse call, hospital phone system, PSTN, and overhead paging that are included out of the box to reduce setup time and integration costs.