Cloud-Based Healthcare Operator Console

Empower operators to seamlessly manage calls across patients and care team members with a modern console for transfers and inbound callers.

Reduce Operator Frustration and
Improve Workflows

Expedited Care
Delivery
  • Team activations give operators a reliable way to instantly mobilize specific groups, such as stroke or STEMI response teams
  • Attach patient records to messages as an easy reference for physicians
Reduced Messaging Frustration
  • Reliable two-way messaging that shows when messages are sent, received, and read
  • Console allows operators to easily view care team members and send messages
  • Powerful search queries make it easy to find the right physician in real time
Improved Contact Workflows
  • Easily see call queues, active calls, parked callers, and call history
  • See who’s on call without looking at paper schedules
  • Cloud-based console allows operators to support hospitals from any location

Flexibility, Powerful Analytics, and
Real-Time Schedules

Deep dive discovery for integration and vendor consolidation strategy
Analytics to better manage human resources
Schedule updates propagate to all users (mobile, console, and call center)
Safe, reliable, and HIPAA-compliant operator console for contact and transfer centers
Integrated schedules removes the need for manual double entries
Virtual call queues to manage resources across facilitates

Driving Real-World Results: Methodist
Le Bonheur Healthcare

40%

The percentage drop that MLH experienced in the time it takes to place an accepted transfer patient into a clean bed.

2 Hours

MLH’s largest hospital dropped its average discharge-to-depart time to an optimal two-hour window.

Real-Time Monitoring

Call center agents can monitor call volume in real time and jump call queues as needed.

Other Resources

Healthcare Messaging: How Dynamic Intelligent Routing Works

How to Improve Medication Access Using Patient Communication

Engaging Patients to Support Value-Based Care Initiatives

Ready to Learn More?

Get on a discovery call at a convenient time.