Clinical Communication & Collaboration
Medical Answering Service
Provider & Staff Scheduling
Healthcare Operator Console
Integrations
Features
Organizations
Roles
Blogs
News
Case Studies
Downloads/Reports
Events
Videos
Company
Careers
Why PerfectServe
FAQ
Nurses of Note
PerfectServe Unite
Cloud-Based Healthcare Operator Console
Replace your legacy contact center solution with a cloud-based tool whose intuitive workflows boost operator efficiency and enhance caller experience.
Build Intuitive Workflows To
Reduce Frustrations
Expedited Care
Delivery
- Allow operators to initiate single-click STEMI, stroke, and code response teams with team activations
- Attach patient records to messages as an easy reference for physicians
- Integrate with your existing EHR, scheduling, nurse call, and clinical communication systems to streamline care delivery
Improve Messaging Transparency
- Utilize two-way messaging that shows when messages are sent, received, and read
- Allow operators to view care team members and send messages in one screen
- Use a powerful search function to find the correct physician, patient, or other call target right away
Streamline Contact Workflows
- Customize the agent’s interface to see info like call queues, active calls, parked callers, and call history
- See who’s on call without referencing outdated paper schedules
- Scale your team by allowing operators to support hospitals from any location using the cloud
Where Does Operator Console Fit?
User
Type
Call Center
Type
Key
Capabilities
Key
Integrations
Consumers
Patients & Families
Clinical Teams
PerfectServe Operator Console
Operator
Switchboard
Patient Command &
Transfer Centers
- Unified Clinical Directory
- On-Call Schedules
- Care Team Communications
- Team Activations and Codes
- EHR
- Clinical Communications
- PBXs and UCaaS
- Patient Flow
- CCaaS
Enterprise CCaaS Vendors
Billing &
Insurance
HR &
Payroll
Care Access
& Navigation
- Corporate Directory
- Self-Service Automation
- Workforce Engagement
- IVAs/IVRs
- EHR
- CRM
- Patient Scheduling
- Revenue Cycle
What Sets Us Apart
Supports anywhere access with no need for proprietary hardware like custom keyboards.
Implement a virtual call center model to optimize resources and attract & retain staff.
Minimize downtime with the innate reliability and scalability of the cloud.
Reduces agent burden through unified search and two-way messaging capabilities.
Promote interoperability by integrating with your existing systems.
Two-way notifications confirm receipt of messages and call transfers.
SaaS solution eliminates the need for racks and servers and reduces IT staff demands.
Seamless updates and rapid bug fixes with no downtime.
Integrates with your EHR, scheduling system, telephony service, clinical communication platform, and other key software systems.
Driving Real-World Results: Methodist
Le Bonheur Healthcare
40%
The percentage drop that MLH experienced in the time it takes to place an accepted transfer patient into a clean bed.
2 Hours
MLH’s largest hospital dropped its average discharge-to-depart time to an optimal two-hour window.
Real-Time Monitoring
Call center agents can monitor call volume in real time and jump call queues as needed.
Frequently Asked Questions
What does “no more upgrades” mean? 
Our cloud-based system is designed to eliminate the need for constant updates and upgrades, providing you with a stable and reliable platform without the hassle of frequent software or hardware updates.
How does the system reduce the risk of downtime and costs?
By providing reliable uptime of 99.99% and minimizing the need for upgrades, our system helps reduce the risk of downtime and associated costs for your organization.
Does the system work with existing PBX/phone systems?
Yes, our system seamlessly integrates with your existing PBX/Phone System through SIP Integration, ensuring compatibility and ease of use.
Can operators support hospitals from any location?
Yes, our system enables operators to effectively support hospitals from any location with internet access, ensuring seamless communication regardless of physical location.
What is the shared directory of users and providers?
The shared clinical directory allows for easy access to contact information for locations, clinicians, on-call providers, response teams, and patients to reduce time-consuming searches for operators.
How does the system provide a better call-in experience for patients?
Our system offers features such as clinical and staff directory, customizable interfaces, and instant mass notifications, ensuring a smooth and efficient call-in experience for patients.
Can the system send mass notifications instantly?
Yes, our system allows for the instant sending of mass notifications, ensuring timely communication with relevant parties.
Does the system support two-way messaging with sent, received, and read receipts?
Yes, our system supports two-way messaging with comprehensive tracking of message status, including sent, received, and read receipts.
What information can be viewed within the console?
The console provides access to call queues, active calls, parked callers, call history, codes, PHI, shared directory, schedules, and information on who’s currently on call within the organization.
How does the system ensure patient information is provided as needed?
Our system integrates with your EHR and is designed to provide relevant patient information during communications, ensuring that operators have access to necessary information when interacting with patients and providers.
What interfaces does your system integrate with?
EHR, pager, SMS, clinical communication system, provider schedules, nurse call, hospital phone system, PSTN, and overhead paging that are included out of the box to reduce setup time and integration costs.