24/7 Answering Service Solution for Medical Practices

Give patients reliable access to care while reducing the risk of burnout among your providers. Streamline patient throughput with help from cloud-based connectivity, automated routing, optimized scheduling, and accurate, secure communication.

Physician Answering Service Solution for Medical Practices

Give patients reliable access to care, and reduce physician burnout using automated routing, optimized scheduling, and secure communication.

“All managers receive a backup notification when a provider hasn’t responded within 45 minutes. In this way, no calls are ever missed.”
-Tracy, Practice Manager

“I want to thank you for your help in getting us set up, and would just like to say that your customer service and response times are exceptional!”
-Director, Provider Integration

“Humans create errors. The less humans involved in the process, the less errors that occur. Less errors saves lives, it’s that simple. PerfectServe gives us a platform to safely remove the human component.”
-Director, Cardiac Cath Lab, Cardiovascular Recovery

Go Beyond
Value-Based Care

Enhance patient satisfaction and foster trust by providing reliable, consistent care day and night.

Patient Access Meets
Work-Life Balance

Protect provider’s time and privacy while ensuring patients have access to timely care 24/7.

Woman on computer engaging with technology.

Manual Tasks

Give valuable time back to administrators so they can better support providers and focus on patient needs.

Dynamic Call & Message Routing

Eliminate errors, interruptions during patient care, and unnecessary 3 AM calls on providers’ personal time. Discover the solution built to fit providers’ communication preferences.

Secure HIPAA-Compliant Messaging

Enable patients and providers to send and receive secure messages containing PHI via voice, video, and text with attachments.

After-Hours Management

Rest easy with dependable call and message routing, defined by provider settings and on-call schedules to automatically deliver messages to the right provider at the right time.

Patient-Centered Routing

Easily contact the correct provider caring for a patient at any time by entering the patient’s name. Access and filter patient-driven conversations to reduce cycle times and speed time to treatment.

Operational Oversight

Streamline internal and external communication by automating time-consuming manual tasks to free up staff and make the most of every patient touchpoint.

Patient Medical Video Visit on a Phone without an App

Provider Scheduling

Easily manage schedules on the fly in our mobile app. Auto-generate the best possible provider shift schedules that meet your practice requirements to reduce gaps, meet patient demand, and increase staff satisfaction.

Pager Replacement

Phase out legacy devices and transform any Android or iOS device into a dynamic, bi-directional pager substitute, giving providers the option to keep a pager number.

Location-Independent Accessibility

Easily oversee your practice communication with remote access to essential patient information, provider schedules, on-call lists, and patient requests to meet and satisfy your practices’ operating requirements.