Physician Groups

How To Make Answering Service Complaints a Thing of the Past with Modern Technology

Founded in 1957 and based in Denver, Cherry Creek Eye Physicians and Surgeons, P.C. is an ophthalmology practice offering eye…

How To Enhance After-Hours Calls to Boost the Patient Experience

A recently established ear, nose, and throat (ENT) practice based in East Tennessee was unsure if patient messages were being…

Large Neurology Practice Reinvents Medical Answering Service Workflows with PerfectServe

Savannah Neurology Specialists (SNS) is a dual-location specialty treatment center for various neurological diseases. The private practice works with more…

Large Nephrology Practice Unifies Communication with PerfectServe

Mid-Atlantic Nephrology Associates (MANA) works with 13 hospitals and has 8 office locations and 2 surgical Access Centers in the…

Optimizing Provider Schedules Yields Time Savings, More Autonomy, Better Work-Life Balance

Reading Hospital, the front runner of Tower Health, is a Level 1 Trauma Center, Magnet Recognized, Certified Chest Pain Center,…

ENT Clinic Improves Patient Call Management with an Automated Answering Service

A recently established ear, nose, and throat (ENT) practice based in East Tennessee was unsure if patient messages were being…

Improving After-Hours Patient Requests to Lift Provider Satisfaction

Established in 1982, Farragut Family Practice (FFP)—a division of Summit Medical Group—is an independent, four-physician office including a physician assistant…

Reducing Answering Service Errors and Variable Costs in Group Practices With PerfectServe

Southwest Cancer Center, once a single-facility, five-physician group practice specializing in comprehensive cancer treatment, is now part of the Orlando…

Rehab Clinic Reduces No-Show Rate by 12.6% with Automated Text Messages

Ridgeview Rehab Specialties is part of Ridgeview, an independent, nonprofit, regional healthcare system serving the southwest metro area of the…

Medical Group Uses Gradual Rollout of PerfectServe to Drive Results, High Adoption

Careful planning and progressive rollout of PerfectServe resulted in 96% adoption among Advocate Medical Group’s 500 physicians. Advocate Medical Group…