Medical Practice

How to Replace Google Sheets with Automated Provider Scheduling

Executive Summary Challenges Manual provider scheduling in Google Sheets Difficult to balance shifts across 26 providers Frequent schedule changes and…

How To Convert the Medical Answering Service Into a System-Wide Clinical Asset

Background The Harbin Clinic is the largest physician-led, multi-specialty clinic in the state of Georgia. Serving the community for over…

How To Make Answering Service Complaints a Thing of the Past with Modern Technology

Founded in 1957 and based in Denver, Cherry Creek Eye Physicians and Surgeons, P.C. is an ophthalmology practice offering eye…

How To Enhance After-Hours Calls to Boost the Patient Experience

A recently established ear, nose, and throat (ENT) practice based in East Tennessee was unsure if patient messages were being…

Large Neurology Practice Reinvents Medical Answering Service Workflows with PerfectServe

Savannah Neurology Specialists (SNS) is a dual-location specialty treatment center for various neurological diseases. The private practice works with more…

Large Nephrology Practice Unifies Communication with PerfectServe

Mid-Atlantic Nephrology Associates (MANA) works with 13 hospitals and has 8 office locations and 2 surgical Access Centers in the…

ENT Clinic Improves Patient Call Management with an Automated Answering Service

A recently established ear, nose, and throat (ENT) practice based in East Tennessee was unsure if patient messages were being…

Improving After-Hours Patient Requests to Lift Provider Satisfaction

Established in 1982, Farragut Family Practice (FFP)—a division of Summit Medical Group—is an independent, four-physician office including a physician assistant…

Reducing Answering Service Errors and Variable Costs in Group Practices With PerfectServe

Southwest Cancer Center, once a single-facility, five-physician group practice specializing in comprehensive cancer treatment, is now part of the Orlando…

Rehab Clinic Reduces No-Show Rate by 12.6% with Automated Text Messages

Ridgeview Rehab Specialties is part of Ridgeview, an independent, nonprofit, regional healthcare system serving the southwest metro area of the…