Secure Messaging Integration

Overview

Lightning Bolt integrates with a number of clinical communication and collaboration (CC&C) partners to facilitate seamless communication between users and scheduled providers. There are small differences in configuration for each vendor, so please reach out to your consultant to better understand start-to-finish workflows.

Practical Benefits

Communication Speed: By utilizing Lightning Bolt scheduling data as the single source of truth, you can ensure that you’re always contacting the right person at the right time. This enhances the accuracy of reaching on-call doctors and improves the speed of care for patients.

Seamless Workflow: Rather than having to execute a series of cumbersome steps—looking up who’s on call in one application, opening another application, remembering who was on call, looking that person up, then sending a message—users with a Lightning Bolt + CC&C integration can readily find the correct on-call provider within the CC&C application itself.

Bigger Than Lightning Bolt: This integration serves more than just the Lightning Bolt users—this is a major tool for the entire health system. By populating your CC&C platform with the appropriate users based on Lightning Bolt schedules, your nursing teams, operators, call centers, and even satellite locations can easily find the correct person who’s scheduled to cover call.

HIPAA Compliance: All of our vendor partners have HIPAA-compliant secure messaging tools. When you navigate from Lightning Bolt to an app from one of these partners, you can be sure that patient information is protected.

Additional Notes

Error Handling: Lightning Bolt can automate email notifications to administrators or customer IT centers to alert when transactions fail due to mismatched IDs, inaccurate assignment mapping, or connection issues.

Integration Protocols

Data Push via API: Lightning Bolt pushes data to the vendor API each time a mapped assignment is scheduled on a published schedule, ensuring real-time updates.

User Identification: The integration uses a unique value that exists in the vendor’s system that is assigned to each user’s Lightning Bolt personnel file to crosswalk the correct user.

Mapping Assignments: While the data required to map assignments between vendors will vary, each integration has a mechanism to ensure that only the data tied to specific assignments is transmitted to the CC&C platform. This prevents clutter to ensure that users only see the information they need.

One-To-Many Mapping: One assignment in your Lightning Bolt schedule may be used across several sites or teams for your CC&C platform.

Background User: A background user is created in the vendor’s platform to allow Lightning Bolt to sign in and update the on-call provider based on changes that originate in the Lightning Bolt schedule.

Integration Partners

PerfectServe: Clinical Collaboration
Spok: Medicall
Amtelco: 1Call
Baxter: Voalte
Stryker: Vocera
Epic: Secure Chat

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