Telemetry Integration

Overview

PerfectServe receives information from telemetry systems and routes each data element to the most appropriate care team member. Data contained in the message determines where the call is coming from and to whom it should be routed. This integration enables mobile management of alerts and alarms, including mobile access to live waveforms.

Practical Benefits

Mobile Access Reduces Burnout: Integrating telemetry gives staff the ability to accept or reject (for immediate escalation) telemetry alerts from a mobile device. This improves efficiency and alleviates burnout by reducing repeated and unnecessary trips to the patient room.

Different Alert Tones Signal Urgency: At both the user and organization level, alert tones and visual indicators can be customized to indicate urgency, escalation, message type, or other category based on message metadata.

Real-Time Intervention Accelerates Care: Telemetry alerts alert the specific device associated with the assigned user’s active login, including personal or shared iOS and Android devices as well as workstations.

Automatic Routing Enables Top-of-License Practice: Select alerts and alarms are automatically routed to the most appropriate caregiver for intervention.

Other Routing Options Facilitate Team-Based Care: Select alerts and alarms can route automatically to a defined team or route/reroute to any other user or group as designated in your PerfectServe system.

Integration Protocols

1. WCTP Telemetry Alerts: Alerts contain information about the event type, which is used to route the alert accurately to the appropriate caregiver.

2. EHR Assignments: Assignments from the EHR can be leveraged to route alerts and alarms to the appropriate caregiver.

Take It With You! 

Want to keep this information handy? Click the button below to download a PDF and take PerfectServe’s integration insights with you.