Nurse Call Integration

Overview

PerfectServe receives information from nurse call systems and routes each data element to the most appropriate care team member. Data contained in the call header or message body determines where the call is coming from and to whom it should be routed. This integration enables mobile management of alerts and alarms, including one-click calls to patient bed speakers and the ability to accept/reject alarms.

Practical Benefits

Mobile Access Reduces Burnout: Integrating nurse call gives staff the ability to answer, prioritize, and assign nurse call alerts from a mobile device. This improves efficiency and alleviates burnout by reducing repeated and unnecessary trips to the patient room.

Different Alert Tones Signal Urgency: At both the user and organization level, alert tones and visual indicators can be customized to indicate urgency, escalation, message type, or other category based on message metadata.

Real-Time Intervention Accelerates Care: Nurse call alerts ring to the specific device associated with the target user’s active login, including personal or shared iOS and Android devices as well as workstations. Select alerts give staff one-click dial access back to a bed speaker while other alerts require an in-person response.

Automatic Routing Enables Top-of-License Practice: Select calls and message types are automatically routed to the most appropriate caregiver for intervention. Lower-intensity calls like water requests route directly to techs, while higher-intensity nurse calls route to staff with proper training and skills.

Other Routing Options Facilitate Team-Based Care: Select calls and message types can escalate to an overhead page, route automatically to a defined team or a manager landline (VoIP), or route/reroute to any other user or group as designated in your PerfectServe system.

Integration Protocols

1. Two-Way Voice Communication:
Requires a SIP (Session Initiation Protocol) trunk connection between the nurse call SIP server and the PerfectServe SIP server, enabling two-way voice communication between the PerfectServe app and patient bed speakers.

2. WCTP Nurse Call Alerts:
Alerts contain information about the event type, which is used to route the alert accurately to the appropriate caregiver.

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