Get real-time feedback on how your patients feel about their experience with PerfectServe’s Satisfaction Insights. Collect quantitative responses as well as personal comments easily. It supports a range of survey types, from simple SMS/text questionnaires to more in-depth web surveys.
Encourage patients to post positive reviews
Reach out to patients and encourage them to post reviews on Yelp or Google — a step that can significantly improve your web presence and reputation.
Follow up on lukewarm feedback
Follow up with a short survey to find out what would have made the experience a 10.
Quickly address negative feedback
Address any service improvement opportunities and maximize patient retention. 1 out of 3 detractors respond that they want to speak with you to share their feedback and help improve your level of service.
Gather feedback faster than traditional surveys
PerfectServe’s Satisfaction Insights can help you gather feedback much faster than traditional surveys. Some of our customers are receiving and acting on patients’ feedback before they have even left their campus.
This speed of insights gets you feedback in time to make a difference in the event of a less-than-positive experience. And it includes rich analytics that help your organization understand how satisfaction rates differ by provider, encounter type, appointment day/time and patient demographics.