Improve Patient Engagement with PerfectServe

Empower your patients to be more active participants in their care with PerfectServe’s Patient & Family Communication tool, a comprehensive, flexible and secure patient engagement solution that uses SMS text messages, social determinants of health and historical engagement levels to connect patients and providers.

Today, PerfectServe is live in 10,000 care locations and facilitates 42,000 patient interactions every day.

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Reduce your no-show rate

From arriving on time to being adequately prepared for a procedure, medical appointments can be confusing for patients. This kind of confusion can lead to patients arriving late or missing their appointments altogether.

Help demystify the appointment process with automated provider-to-patient text messages that remind patients about scheduled appointments, explain the steps they need to take to be ready for their procedure and help them find their way to the right location.

After implementing PerfectServe’s Patient & Family Communication tool, our clients report up to 50% improvement in no-show rates.

Learn how Ridgeview Rehab Specialties cut its no-show rate by 12.6%.

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patient and family engagement

Lower risk of readmission

Calling every patient after discharge — a proven way to reduce readmissions — is a time-consuming game of phone tag and a waste of your clinical resources.

Just getting patients to pick up the phone is a challenge. Nurses and scheduling teams report that they often call each patient 3 to 4 times before reaching someone. At the same time, scam robocalls are on the rise, and consumers are ignoring calls from numbers they don’t recognize, making it even harder for you to reach your patients on the phone.

PerfectServe’s approach is different. We automate your post-discharge follow-ups with simple assessments delivered via text message. The evaluation is tailored to your organization’s requirements to quickly assess a patient’s treatment plan adherence and likelihood to readmit.

It sounds simple because it is. The majority of patients respond quickly, which reduces your nurses’ workload and helps them prioritize follow up with the patients most at-risk for readmission.

See how Park Nicollet Methodist Hospital reduced its readmission rate by 32%.

Increase adoption of patient portals

According to a recent Health Affairs study, 63% of patients don’t use online portals. That means more than half of patients aren’t accessing their health information.

PerfectServe uses text messages to direct patients where you want them to go. For example, you can text your patients instructions and hyperlinks to access your portal, educational material on your website, billing applications and PerfectServe’s HIPAA-compliant web app where you can exchange sensitive PHI.

PerfectServe leverages the popularity of texting to reach patients and family caregivers of any age and socioeconomic status. Patients never have to download an app or remember a password.

Even if it’s mislabeled, you probably have most of your patients’ cell phone numbers. At go-live, most PerfectServe clients reach 85% of their patient base.

adoption of patient portals image
adoption of patient portals image

Increase adoption of patient portals

According to a recent Health Affairs study, 63% of patients don’t use online portals. That means more than half of patients aren’t accessing their health information.

PerfectServe uses text messages to direct patients where you want them to go. For example, you can text your patients instructions and hyperlinks to access your portal, educational material on your website, billing applications and PerfectServe’s HIPAA-compliant web app where you can exchange sensitive PHI.

PerfectServe leverages the popularity of texting to reach patients and family caregivers of any age and socioeconomic status. Patients never have to download an app or remember a password.

Even if it’s mislabeled, you probably have most of your patients’ cell phone numbers. At go-live, most PerfectServe clients reach 85% of their patient base.

10x increase in use of patient-facing website

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Help patients manage chronic health conditions

Regardless of specialty, healthcare providers share a common challenge: Helping patients manage their chronic health conditions between appointments without increasing staff burden.

Using provider-to-patient text messages empowers patients to manage their health better. PerfectServe securely monitors key indicators and sends appointment reminders, ongoing encouragement and links to educational resources.

ease of use icon

Help patients manage chronic health conditions

Regardless of specialty, healthcare providers share a common challenge: Helping patients manage their chronic health conditions between appointments without increasing staff burden.

Using provider-to-patient text messages empowers patients to manage their health better. PerfectServe securely monitors key indicators and sends appointment reminders, ongoing encouragement and links to educational resources.

Improve patient satisfaction scores

Use PerfectServe’s simple text message-based questionnaires and in-depth web surveys to get real-time feedback — including quantitative responses and personal comments — on how your patients feel about their experience with your organization.

With this information, you can focus service recovery efforts toward negative feedback and encourage happy patients to leave positive reviews on popular sites like Google, Yelp and HealthGrades.

PerfectServe’s Patient & Family Communication tool includes rich analytics that help you understand how patient satisfaction rates differ by provider, encounter type, appointment day and time as well as patient demographics.

1 in 5 internet users consult online healthcare reviews before booking an appointment. Find out what how you can capture positive reviews.

HIPAA compliance icon
HIPAA compliance icon

Improve patient satisfaction scores

Use PerfectServe’s simple text message-based questionnaires and in-depth web surveys to get real-time feedback — including quantitative responses and personal comments — on how your patients feel about their experience with your organization.

With this information, you can focus service recovery efforts toward negative feedback and encourage happy patients to leave positive reviews on popular sites like Google, Yelp and HealthGrades.

PerfectServe’s Patient & Family Communication tool includes rich analytics that help you understand how patient satisfaction rates differ by provider, encounter type, appointment day and time as well as patient demographics.

1 in 5 internet users consult online healthcare reviews before booking an appointment. Find out what how you can capture positive reviews.

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Reach patients instantly

Instead of playing phone tag with patients, your nurses and scheduling teams can use PerfectServe to send bi-directional physician-to-patient text messages that patients can read when it’s convenient for them.

Unlike other messaging systems, PerfectServe lets your team write unique, personal responses to individual patients as well as effectively communicate with large numbers of patients in case of schedule delays or weather-related closures.

For patients who need clinical support, you can quickly triage to a phone call or a virtual visit.

Time management icon

Reach patients instantly

Instead of playing phone tag with patients, your nurses and scheduling teams can use PerfectServe to send bi-directional physician-to-patient text messages that patients can read when it’s convenient for them.

Unlike other messaging systems, PerfectServe lets your team write unique, personal responses to individual patients as well as effectively communicate with large numbers of patients in case of schedule delays or weather-related closures.

For patients who need clinical support, you can quickly triage to a phone call or a virtual visit.

Learn more about our patient engagement solutions

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