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Why PerfectServe
FAQ
Nurses of Note
PerfectServe Unite
30,000+ Practices Made the Switch
Medical Answering
Service for Clinics
of all Sizes
No more lost messages: use real-time call tracking for full transparency
Protected Caller ID: calls to patients appear as the office line
HIPAA-Compliant secure messaging
30-Day Money-Back Guarantee
See how it works
Get custom pricing
Go live in as little as 2 weeks
How It Works
1
Secure Messaging for Clinicians
Forward or text on-call clinicians and care team members in pinch, or call the patient with a 1-touch callback.
2
Manage On-Call Shifts
Modify shifts in real-time to control medical coverage and provider workloads.
3
Filter Urgent and Non-Urgent Calls
Help patients reach the right clinician and give providers a reliable way to respond.
A Call Service You Wish You Knew About Sooner
Why Doctors and Nurses Love It
Stop taking calls that aren't urgent.
Read transcribed messages to see if they're routine or urgent.
Personalize your alert notifications.
Minimize misrouted calls.
Mask your personal number so patients think the office is calling.
Why Practice Managers Love It
Maintain schedule control by assigning who takes calls.
Set up call forwarding to the right person.
Keep track of messages using historical data reporting.
Send relevant information to your care team.
Keep administrative work off the doctor's plate.
Take a Product Tour
PerfectServe unifies your secure messages and calls across care teams, including a search directory and real-time physician schedule updates.
Receiving and Sending a Message
On-Call Management – Desktop
Placing and Returning Calls
On-Call Management – Mobile
Why They Chose Us
“Once we switched to y'all, it was very easy access for us. One, specifically because it's an app that we can use. And we're able to add on our nurses in case one of the providers is out for vacation.”
FAQs
How much does PerfectServe cost? 
We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, but a typical practice usually pays between $89-$119/month per doc. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want any of our additional features. This is something we can easily discuss during a simple call.
What if the doctor is hesitant to change or adopt this technology? 
We walk with you to ensure clinicians easily understand how to use the platform. See how practice administrator Lea with Cherry Creek Eye Physicians and Surgeons got buy-in from her doctor. If you still have questions after implementation, our 24/7 support team is here to help you step-by-step, instilling confidence for the clinician using the PerfectServe platform.
My practice is small. Can PerfectServe still help? 
We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs, and can grow with your healthcare practice. See how this 1 provider practice uses PerfectServe.
Which medical specialties do you serve? 
From masking caller IDs for psychiatry practices, to supporting secure workflows at multi-specialty groups, we serve all specialties with over 800+ templates to choose from. We can customize how you want your secure messages to be transcribed and sent. For example, nephrology may need a 'BUN' or 'Creatinine' field, family medicine may need a 'Reason for the call' field. OBGYN practices may need a 'Number of Weeks' field to collect the right patient information, all while remaining HIPAA compliant.
Does it integrate with our EHR/EMR? 
Yes, we offer interoperability and integrations with over 250 clinical, IT, and telecom systems. See our top integrations like embedded messaging, pager networks, and nurse call.
Can callers speak directly to a live operator? 
PerfectServe offers live operators who can transcribe calls into text messages, providing medical professionals with easily readable text notifications while protecting their personal caller ID. Live operators ensure that important patient information is relayed accurately. They are not triaging the calls, only transcribing messages based on your routing rules, which are determined ahead of time.
Can PerfectServe's medical answering service handle multiple physicians on call during different time frames? 
Yes, PerfectServe's Dynamic Intelligent Routing® can be customized to accommodate multiple physicians on call during various time frames. By defining specific workflows, call schedules, and prompted responses, calls can be accurately routed to the appropriate providers.
Can you do daytime routing too? 
Yes, PerfectServe's Dynamic Intelligent Routing®️ handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it's during the day or after hours. It's fully customizable.
Do you support pagers? 
We offer a virtual pager system that allows doctors to use their smartphones as powerful communication tools, retaining the reliability of traditional pagers. Our system can accurately route to a physical pager if clinicians still insist on it.
Will we have the ability to add more providers if needed? 
Yes! We can adjust your contract accordingly, and you may reach out directly to your PerfectServe specialist to request any needed changes.
I don't have time to book a demo. Can I see it another way? 
Certainly! Watch this live replay session at your convenience to get more of your questions answered. If you're still unsure or need a quick pricing quote, email connect@perfectserve.com and we will respond during regular business hours.