Don’t Just Replace Cortext—Upgrade to Real-Time Care Team Collaboration with PerfectServe

For organizations that use Imprivata’s Cortext solution, the announcement of its sunset in July 2024 has sparked a quest for a suitable replacement that replicates its features while offering more advanced functionality. Enter PerfectServe, a comprehensive clinical communication and collaboration (CC&C) platform that not only matches Cortext’s basic secure messaging capabilities, but elevates the entire care team collaboration experience.

Upgrade from Cortext to PerfectServe

At its core, PerfectServe ensures secure and efficient communication among healthcare professionals, just like Cortext. Encrypted messaging, Dynamic Intelligent Routing®, and message tracking—all the essentials are seamlessly integrated into PerfectServe’s platform, providing a secure foundation for healthcare teams to communicate and collaborate effectively.

But PerfectServe can facilitate much more than basic secure messaging. Our technology can augment your clinical communication workflows with:

• Built-in provider scheduling
• Messaging embedded in the EHR
• Advanced integrations with existing clinical, IT, and telecom systems
• The ability to send code team alerts and complete role-based searches

Real-Time Communication, Collaboration, and Scheduling

Going beyond the basics, PerfectServe ensures a more comprehensive and integrated communication experience. Here are some of the features that are convincing people to make the switch to PerfectServe:

• Built-In Provider Scheduling: PerfectServe’s provider scheduling technology augments all communication workflows by incorporating robust scheduling capabilities directly within the platform. This means that, in addition to secure messaging, healthcare teams can efficiently coordinate schedules, manage on-call rotations, and streamline shift changes. The platform supports everything from basic on-call schedule management to complex provider schedule optimization, which is made possible by PerfectServe’s automated, rule-based Lightning Bolt Scheduling technology. This integrated approach reduces the risk of miscommunication by ensuring that communication and scheduling work in tandem, and it gives organizations with more complex scheduling needs an opportunity to tap into the power of an optimized, enterprise-grade scheduling tool.
• Messaging Embedded in the EHR: PerfectServe takes communication a step further by embedding its technology directly within the EHR environment. This integration—called “embedded messaging” in PerfectServe jargon—eliminates the need to toggle between different systems, providing healthcare professionals with a unified interface for both secure messaging and EHR data access. This streamlined approach saves time, reduces click fatigue, and enhances the accuracy and efficiency of communication related to patient care.
• Advanced Integration Capabilities: PerfectServe distinguishes itself by supporting more than 250 integrations. Beyond basic secure messaging, it seamlessly integrates with many other clinical, IT, and telecom systems, consolidating voice, text, and alerts from medical devices into a single, cohesive platform. This advanced integration ensures that healthcare professionals have comprehensive access to critical information, fostering a more connected and collaborative care environment.
• Code Team Alerts and Role-Based Searches: PerfectServe empowers healthcare teams with the ability to set up code team alerts, ensuring rapid response during emergencies. This feature enhances patient safety by facilitating quick and coordinated responses to critical situations. Additionally, role-based searches allow users to tailor their searches based on specific roles, which enables efficient communication by removing the burden of having to know who, exactly, is filling a role at any given time.

The PerfectServe Difference

Beyond these key features, PerfectServe also promises:

• Seamless Transition: Our experienced team will work closely with you to ensure a quick and smooth transition from Cortext. We’re committed to minimizing downtime and ensuring continuity in your communication processes.
• Stellar Support & Services: PerfectServe is widely known in the industry for offering top-notch customer support. It starts with a consultative implementation strategy and continues after go-live with a dedicated customer success team. We’re obsessed with customer satisfaction.
• Award-Winning Technology: PerfectServe was named a Leader and Highest in Ability to Execute in the first-ever Gartner® Magic Quadrant™ for Clinical Communication and Collaboration. We remain committed to offering innovative, industry-leading technology.
• Security and Compliance: We prioritize the security of your healthcare data. Our platform adheres to the highest industry standards to ensure compliance.
• User-Friendly Interface: PerfectServe makes intuitive, user-friendly interfaces a priority. Your staff can easily adapt to our technology, which will minimize disruptions to your daily workflows.
• Customized Solutions: We understand that every healthcare organization is unique. Our solutions are customizable to meet your specific requirements, ensuring a tailored approach that aligns with your goals.

If you’re looking to replace Cortext with a proven solution that facilitates unified communication and real-time care team collaboration, let’s talk today!