Call Center

Don’t Just Replace Cortext—Upgrade to Real-Time Care Team Collaboration with PerfectServe

For organizations that use Imprivata’s Cortext solution, the announcement of its sunset in July 2024 has sparked a quest for…

Getting Your Care Team On One Unified Platform

Inefficient clinical communication workflows can negatively impact both patient safety and provider satisfaction. A few factors in particular contribute to…

Hospital Call Center Software: How to Solve the Top 3 Issues

Hospital Call Center Software – Why is it Valuable? Hospital call center software is a valuable part of the facility’s communication…

4 Ways to Modernize the Hospital Call Center

By: Jessica Levco NOTE: This article originally appeared in the December 2022 issue of Healthcare Contact Center Times. Even though hospital…