Call Center

Don’t Just Replace Cortext—Upgrade to Real-Time Care Team Collaboration with PerfectServe

For organizations that use Imprivata’s Cortext solution, the announcement of its sunset in July 2024 has sparked a quest for…

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8 Essentials for Transfer Center Operations in Healthcare

When medical clinics, specialists, or other referring providers need to transfer a patient, how long are they left on hold…

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Getting Your Care Team On One Unified Platform

Inefficient clinical communication workflows can negatively impact both patient safety and provider satisfaction. A few factors in particular contribute to…

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Hospital Call Center Software: How to Solve the Top 3 Issues

Hospital Call Center Software – Why is it Valuable? Hospital call center software is a valuable part of the facility’s communication…

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4 Ways to Modernize the Hospital Call Center

By: Jessica Levco NOTE: This article originally appeared in the December 2022 issue of Healthcare Contact Center Times. Even though hospital…

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