How to Manage Urgent and Non-Urgent Medical Calls in Healthcare

Struggling with your traditional call services?  Watch this session for some tips on how to transition to a modern call service tool. 

We talk about the importance of optimizing call routing to improve patient communication, plus how to reduce unnecessary interruptions for healthcare providers.

Takeaways

Problems Uncovered

• 80% of clinic calls are non-urgent requests.
• Providers often screen every call themselves, leading to inefficiencies.
• High turnover rates in call service roles affect service quality.

Solutions Presented

• Rearranging call menus significantly reduced unnecessary calls to providers.
• Non-urgent calls get prioritized in call menus to reduce physician interruptions.
• Clear prompts guide patients to appropriate care and better outcomes.