How to Filter Urgent vs. Routine After-Hours Calls

Tired of hearing patients complain they left a message, but your team has no knowledge of getting it? And if it was urgent, what happened to the patient? 

You might need an efficient call system to manage these urgent and non-urgent requests. 

Karley shows you how to fix this problem so you can provide clarity for admin, nurses, doctors, and patients. 

What’s covered in this session with the PerfectServe team: 

• 80% of calls are non-urgent, impacting provider availability.
• Poorly trained live agents can lead to miscommunication.
• Customizable call flows for physician preferences. 
• Holiday preparedness for your office closures. 
• Reducing routine calls to on-call providers enhances care.
• Patients prefer leaving messages for non-urgent matters.