An independent healthcare system based in Minnesota employs over 500 care team members across its hospitals, clinics, and care centers. Using its legacy on-premise solution for communication and call center workflows, the organization faced frequent technical problems and excessive training times with software that still required call center staff to maintain a daily call schedule. These and other issues with siloed communication brought the healthcare system to PerfectServe’s Clinical Collaboration-powered solution, which was implemented to remedy drawn-out processes and enhance speed to care.
By teaming up with PerfectServe to use its modern, cloud-based call center solution, the organization has seen improvement in various communication and scheduling workflows.
Results include:
- Call center operators now see integrated, accurate, and detailed schedules
- Call center operators no longer have to initiate alert codes manually
- PerfectServe allows for real-time schedule and call management
- Faster response times to alerts
- “Top-notch” customer service from PerfectServe
- Improved paging processes
