
Governance Strategies for Clinical Communication: Carilion Clinic
Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin relied on pagers to communicate between their main hospital and over 50 primary care clinics.
Carilion implemented PerfectServe’s Clinical Collaboration solution to ensure HIPAA compliance with text messaging. Although the initial deployment was governed by system-wide policies, it became clear over time that specific governance over Clinical Communication was needed to ensure consistent use and standardization.
Several lessons were learned along the way including:
- Establish weekly committee meetings with key stakeholders
- Plan for ongoing maintenance, training, and education
- Create policies for patient- or user-specific data needs
Read this case study to learn more.