EEA, UK and Switzerland Privacy Policy

Last Updated: February 27, 2026.

PRIVACY POLICY
PerfectServe, Inc. (“PerfectServe”) and its subsidiaries, including but not limited to Lightning Bolt Solutions, Inc. (“Lightning Bolt”) and Telmediq Systems, Ltd. (“Telmediq”) (collectively the “Company,” “we” or “us”) realizes that privacy is an important issue, and we take your privacy seriously.

Please read the following to learn more about how we collect, use, and safeguard the information and data you may provide to us, or we otherwise collect in connection with offering our advanced clinical communications platform. We have also included product-specific details, which provide additional relevant information.

This Privacy Policy (“Policy”) is subject to modification and/or updates as set forth below under the caption “Updates to this Policy.”

Please click the following links to learn more about our Privacy Policy:

Applicability of this policy
How do we collect information from you?
What information does the company collect from you?
How is your information used and shared?
Additional disclosures for mobile app users
Additional disclosures for partner services
Protecting your personally identifiable information
Third party services, advertisers, and applications
Communications you may receive from us
Modifications and deletions to personal information, and other privacy information
Privacy rights & additional disclosures for certain U.S. residents
Privacy rights & additional disclosures for EEA, UK, and Swiss individuals
Additional right for all customers
Children
Business transfer
Updates to this policy
Supplemental privacy terms applicable to certain regions
Contact Us

1. APPLICABILITY OF THIS POLICY

This Privacy Policy applies to information and data you may provide to us or we otherwise collect from you via our websites, telephone communications and interfaces, and applications, including but not limited to www.perfectserve.com, www.lightning-bolt.com, and www.telmediq.com website (collectively the “Site(s)”), the speech-enabled telephone voice interfaces, the “PerfectServe Practitioner”, “PerfectServe Care Team”, “PerfectServe Charge Capture”, and “Lightning Bolt Solutions Balanced Physician Scheduler” mobile applications, and any websites and applications that validly link to this Privacy Policy, collectively, including the Sites, the “Services”. For more information regarding how we use and share your data with respect to third-party partner tools, please see Additional Disclosures for Partner Services.

By using any of the Services, including accessing the website or downloading any of our mobile applications (collectively, the “Sites”), or voluntarily providing your information to us, or otherwise affirmatively consenting to this Privacy Policy, you consent to the collection and use of all information as set forth in this Policy. If you do not agree to the terms of this Policy, please do not provide us with any information and do not use the Services. This policy also does not apply to information about you collected by third party services, applications (such as through Google Docs), or websites or advertisements associated with, linked to or otherwise accessible from the Sites. or Services In this regard, note that to the extent any credit card payment information (including the number, security code and expiration date) is submitted by you in connection with your use of the Sites or the Services, such information is not collected by the Company but rather is sent directly to a third-party payment processor (currently Authorize.net). The information collected or received by such third parties (such as the third-party payment processor), is subject to their own privacy policies and under no circumstances is the Company responsible or liable for the third party’s compliance therewith.

2. HOW DO WE COLLECT INFORMATION FROM YOU?

We collect personally identifiable information (i) when you register to become a user of the Services through the Sites, (ii) when you access and use the Services, (iii) when you “opt in” for certain services or features of the Sites, such as electing to receive our newsletter and other emails, (iv) when you voluntarily provide us with information through emails or providing comments on our blog and (iv) automatically as further described below.

We also receive the automatic and passive data (both personally identifiable and otherwise) from the computer, mobile phone or other device you use to access the Sites and the Services, and when you interact with the Services. In this regard, the Services use common automated information gathering tools such as logs files that record usage activity. We, and third-party providers of certain applications or functionality on our Sites and analytics tools may also collect information through other monitoring technologies, in particular the following:

“Cookies.” A cookie is a unique identifier sent to your computer by a Web server and stored on your computer’s hard drive. A cookie lets a computer server identify your computer. A cookie is what allows many sites to greet you upon every return with a personalized message even before you actively login. Third party functionality included on the Site and any advertisements we may decide to show are likely to also contain cookies sent by the companies providing such functionality, advertising companies and/or advertisers (known as “third party cookies”). Most web browsers automatically accept cookies, but you may choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. You may opt out of receiving cookies from third party advertising networks by going to the Network Advertising Initiatives cookie opt out page, which can be found at http://www.networkadvertising.org/managing/opt_out.asp. Please be aware, however, that by refusing to accept cookies, you will be unable to access a significant portion of the Sites and unable to use a significant portion of the Services.
“Clear gifs.” Similarly, we, along with any third-party providers of analytics, functionality or advertising on our Sites may employ a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on our Sites and communications by informing us what content is effective. By way of example, our outgoing e-mail may include web beacons. Clear gifs/web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and/or emails, and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our users’ personally identifiable information.
“Flash LSOs.” When we post videos on our site, third parties may use local shared objects, also known as Flash cookies, to store your preferences for volume control, or to personalize certain video features. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118
We also use tracking tags provided by us by third parties to enable the tracking of activity and actions of visitors while they are on our Sites.

Google Analytics. We may use Google Analytics. We use the information we get from Google Analytics only to improve the Sites. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

You may wish to restrict the use of cookies. Please be aware that some of the features of our Sites may not function correctly if you disable cookies. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:

Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Microsoft Edge
Cookie settings in Safari web and iOS

Personalized Advertising. We may also use targeted advertising cookies, such as Google Ads, to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.

3. WHAT INFORMATION DOES THE COMPANY COLLECT FROM YOU?

Via the Sites or when you register for or otherwise interact with the Services, the Company collects from you: (i) certain non-personal technical and other information, (ii) certain personally identifiable information and (iii) information regarding your usage of the Services.

Non-Registered Visitors or Users of the Sites – In general, if you visit or use the Sites without registering with the Company, you will be using the Sites anonymously; no personally identifiable information is collected (however, see below under the caption “Additional Disclosure For Mobile App Users”). In addition, we will collect certain non-personally identifiable information from non-registered users, as noted in “All Users” section below.

Registered Users – At the time you become a registered user of the Services, you will provide us with the following registration-related information for yourself and/or others within your practice or organization: full name, address, office, home and mobile phone numbers, fax numbers, e-mail addresses, contact modalities and information on the persons or practices that referred you to the Company. In addition, registered users may elect to enter and disclose through use of the Services sensitive information, such as personal health information.

When registered users interact with the Sites and/or the Services, we will capture information on transactions and user activity including:

the number of transactions or interactions generated or which we process;
the time of a given transaction or interaction;
which departments or practices are using or receiving communications through the Services;
who is initiating the communications and to whom they are directed;
the contact modalities used;
misdirected interactions; and
time elapsed before messages are retrieved; and
information that you share through audio or other similar electronic communications.

Depending on how you use the Services, we may collect the following additional personally identifiable information and data:

information about your use of Services features, how frequently you use them;
your responses to any offerings and advertisements presented on the Sites;
the specific Site content that you elect to share with third parties;
customer service information about you as a registered user;
information that you publicly post on our blogs made available by the Sites; and
information that you share through audio or other similar electronic communications.

All Users –

For all users of the Sites and Services, we may collect the following information that you may give us by signing up for an online account, entering information through our online forms or surveys, inputting information while using our Sites and Services, or contacting us by phone or email for information or customer service.

The categories of information include:

Identifiers, such as real name, postal address, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.
Categories of personal information described in Section 1798.80(e) of the California Civil Code, such as name, address, phone number, education, employment, or employment history.
Characteristics of protected classifications under federal law – such as race, national origin, gender (including pregnancy), disability, age (if employee is at least 40 years old), and citizenship status – or under California law – such additional categories such as ancestry, medical condition, age, or sexual orientation.
Commercial Information, such as records of personal property, products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, such as browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application or advertisement.
Geolocation data.
Audio, electronic, visual, or similar information.
Professional or employment-related information.
Inferences drawn from the above categories of information.

The categories of sensitive information include:

Precise geolocation data.
Racial or ethnic origin, citizenship or immigration status

Regardless of whether you are a registered or non-registered user, when you use the Sites various types of information are collected automatically and passively through log files, cookies and the other tools noted above under the caption

“How We Collect Information From You,” including your IP address (a number assigned to your computer when you use the Internet), the name of the web page from which you entered the Sites, type of browser or operating system you are using, the name of your Internet service provider, broad demographic data, your activity while using the Sites (including access times, duration of visit on each page, new and repeat visit information, exit page information, which links were clicked and in what quantity, as well as the aggregate number of links clicked, and other general usage activity), and data relating to malfunctions or problems occurring when you use your computer with the Sites. Such monitoring tools do not collect personally identifiable information such as name, address, telephone number, or e-mail address.

‘Do Not Track’ Signals: We do not currently process or comply with any web browser’s “do not track” signal, as we are still waiting for Internet and legal community consensus.

Other Discretionary Contact With Us – The Sites provide information on how to contact us electronically through the Sites and through email for purposes of sales inquiries, customer support, needs assessment and trials. Whenever you make any such contact through telephone communications or interfaces, email, webforms or otherwise you may be providing us with your name and contact information, such as email address and phone number and business title, and hospital and/or physician group practice where you work or which you otherwise represent, and any information you choose to include in the text of your message.

If you make any comments on a blog or forum associated with our Sites, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.

If you access our Sites or Services through third parties (e.g., Meta or Google), or if you share content from our Sites or Services to a third-party social media service, the third-party service will send us certain information about you if the third-party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.

4. HOW IS YOUR INFORMATION USED AND SHARED?

Our Use of Information. We collect, retain, and use the information we collect via the Sites and Services for legitimate business purposes, including: primarily to provide the Services which facilitate communications to and from your practice, patients and any hospitals who utilize the Services. This use will allow us to provide the Services as they exist today, but as we add innovative features in the future, the information we receive about you can be used in new ways.

We may use the information we collect about the transactions or interactions processed through the Services and how users interact with the Services to improve the Services, develop best practices for use of our Services and for clinical communications generally, to inform and educate the healthcare industry with regards to clinical communications, for articles and white papers. We may also aggregate or otherwise strip information of all personally identifying characteristics, and may share that aggregated or anonymized data with third parties or publish it. We reserve the right to make use of any such aggregated data as we see fit. However, we will not publish or distribute the content of or any personally identifiable information related to any transactions or interactions processed through the Services, except for limited purposes as explained in the Our Sharing of Information section below.

In addition, we may use the information we receive about you:

to provide you with the Services on our Sites, which includes:
- maintaining and servicing accounts;
- providing customer service;
- processing and fulfilling orders and transactions;
- verifying customer information;
- processing payments; and
- providing advertising or marketing services to you.
to help keep the Sites safe and secure, and protect users’ rights or property, including to detect against security incidents, protect against fraudulent or other criminal activity, debug and repair errors, and maintain the overall quality and safety of our Sites;
to provide analytic services and monitor your use of the Sites and Services, including to enforce any Site terms of use;
to measure or understand the effectiveness of our Sites and Services, conduct marketing research and project planning, and, if applicable the ads you and others see;
to share website visitor activity, through website cookies with third-party marketing partners for tailored advertising on our Sites and Services and other websites that you may visit; and
to correspond with you regarding the Sites or matters relating to your use or potential use of the Services, or to inform you of developments in our Company or with our Services that we believe may be of interest to you;
to fulfill our legal and financial obligations; and
to provide you with employment opportunities.

We use cookies and other automated and passive tools (such as log files) to gather broad demographic information for internal marketing and demographic studies; to help identify you as a Site user or a registered user and to monitor and personalize your use of the Sites so as to improve your user experience; to assess overall activity on the Sites, including monitoring interest in particular features of the Sites; and for internal operations, including troubleshooting, diagnosing problems with servers, data analysis, testing, research and service improvement. For instance, we use your browser information to help us understand which browsers we need to test our content against. Likewise, we use page visit information to identify how well our messaging is resonating with our visitors.

Where our vendors provide additional functionality on the Sites, we use any information they may collect on our behalf consistent with the foregoing and, if applicable, as described in any interface for that functionality.

Marketing. We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Us” section below. You will still continue to receive service-related messages concerning products and Services you have purchased (unless we have indicated otherwise).

Mobile Apps. The Company uses the information collected from your mobile device in a manner consistent with the foregoing. In addition, such information is used for the following three purposes. First, it is used by our support associates to support you if and when you have a problem with our Mobile Apps. Second, our product management team uses the information to make decisions about what devices and operating system versions to support. Finally, usage activity information is required to meet Federal HIPAA regulations.

While you are allowing us to use the information, we receive about you, you always own all of your personal information.

Our Sharing of Information. Your trust is important to us, which is why we don’t share information we receive about you with others unless we have:

received your permission; or
given you notice, such as by telling you about it in this Policy; or
removed your name or any other personally identifying information from it.

We do not sell or rent your personally identifiable information to third parties for marketing purposes unless you use the third-party partner tools. For more information, please see Additional Disclosures for Partner Services.

Additionally, we may use your personal information to provide personalized or targeted advertising. In such circumstances, you may have the right to direct us not to share your personal information for such purposes. If you wish to opt out of this sharing of your personal information for personalized or targeted advertising, please see the Section entitled “Privacy Rights & Additional Disclosures for Certain U.S. Residents.” You may also be able to manage certain tracking technologies through your browser settings or through cookie preference tools we provide. These tracking technologies help us analyze website usage patterns, improve our services, and deliver relevant content and advertisements. In such circumstances, you may have the right to direct us not to share your personal information for personalized or targeted advertising purposes, or to opt out of certain tracking activities. If you wish to opt out of this sharing of your personal information for personalized or targeted advertising, or to manage your tracking preferences, please see the Section entitled “Privacy Rights & Additional Disclosures for Certain U.S. Residents.” You may also be able to manage certain tracking technologies through your browser settings or through cookie preference tools we provide.

We may also share your personal information as follows:

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of the Company, our users, or others; and in connection with the enforcement of terms which may govern our Site.
With business firms contracted to provide specific services to us, such as a credit card processing company, voice-to-text providers, or SMS providers, in a manner consistent with this Privacy Policy. In situations such as this, the third party servicing firm will be contractually obligated to use your personal information only for the purpose for which our relationship with the firm exists, and the firm will not have the right to share your data with other organizations or contact you outside the bounds of their contract with us. However, we cannot guarantee compliance by such third-party firms.
The contents of your online communications, as well as other information about you as a Site user, may be accessed and disclosed (i) in response to lawful governmental requests or legal process (for example, a court order, search warrant or subpoena) and (ii) in other circumstances in which we have a good faith belief that a crime has been or is being committed by you or another user or that an emergency exists that poses a threat to the safety of you or another person.

As noted above under the caption “What Information Does the Company Collect From You,” information collected by our vendors through the Sites is used for online behavioral advertising purposes.

5. ADDITIONAL DISCLOSURE FOR MOBILE APP USERS

The terms of this Policy generally apply to users of the “PerfectServe Practitioner”, “PerfectServe Care Team”, “PerfectServe Charge Capture”, “Perfectserve Clinical Collaboration”, and “Lightning Bolt Solutions Balanced Physician Scheduler” mobile applications, any additional mobile applications available from the Company at the time this Policy was last updated (the “Mobile Apps”). However, in addition, users of the Mobile Apps or those who merely download the Mobile Apps should note that the Mobile Apps collect and store types of personally identifiable information not usually obtained through typical web-based applications. These additional items of personally identifiable information include: device information (such as device OS version and device hardware), unique device identifiers (including device IP address), mobile phone number, geolocation data, as well as information regarding usage of the mobile device, including login times and usage activities log.

In addition, the Company has engaged the Pendo software development kit (“SDK”) to collect App ID on your device and product usage data which allows the Company to gather analytics and evaluate your behavior in using the Mobile Apps. Pendo does not share your data with any 3rd party data broker or Ads service. The data is collected solely to assist the Company in its understanding of the app usage and ability to target the relevant users with app-related messages.

6. ADDITIONAL DISCLOSURES FOR PARTNER SERVICES

If you use certain third-party partner tools in our Mobile Apps, please note that we will share your publicly available National Provider Identifier with these third-party partners to provide the partner services and serve relevant advertising on your Company-provided Mobile App. To opt out of this sharing, follow the steps below:

7. PROTECTING YOUR PERSONALLY IDENTIFIABLE INFORMATION

Because security is important to both the Company and you, we maintain data handling and storage practices and procedures that are designed to maintain the integrity and confidentiality of the personally identifiable information (or “PII”) submitted to us, both during transmission and once we receive it. Industry standard internet security methods and technologies are used in an effort to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. For example, where appropriate, when you enter sensitive information, such as personal health information, we encrypt that information using secure socket layer (“SSL”) technology. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security (for example, as a result of unauthorized acts by third parties that violate applicable law or the policies of the Sites and its service providers).

Data transmitted via the Sites (other than credit card payment information) is stored on servers which are owned or controlled by us and such data is store for as long as it is necessary to provide Services to you and others. Typically, information associated with your account will be kept until your account is deleted. For certain categories of data, we may also tell you from time to time about specific data retention practices. Where we are the data controller of personal information (for example, personal information relating to Site visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate and deidentify it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If you suspect unauthorized access to your information, it is your responsibility to contact the Company immediately. Please be aware that data transmission is not always secure and we cannot warrant that information you transmit through the Sites is secure.

8. THIRD PARTY SERVICES, ADVERTISERS AND APPLICATIONS

The Sites now or in the future may reference or provide links to third party services, websites, applications or products, including through third party advertisements. As noted under the caption “APPLICABILITY OF THIS POLICY,” this Policy does not apply to information about you collected by third party services, websites, applications or advertisements associated with, linked to or otherwise accessible from the Sites. The Company does not control and is not responsible for such third-party services, applications, websites or advertisements, or for the privacy policies or information practices of such third parties or their services. You should review the privacy policies applicable to such third-party services, applications, websites and advertisers.

9. COMMUNICATION YOU MAY RECEIVE FROM US

The Company uses voluntarily provided information to provide the Services that you request and give you better customer service. In addition, we use your contact information to send you from time to time announcements (via email or other electronic means) of new Services, updates, promotional information and newsletters. You may unsubscribe or “opt out” from these emails and other communications at any time by following the opt-out link provided in any email received or by contacting us via email at connect@perfectserve.net. Please allow ten (10) days to process such “opt-out” requests. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important transactional information related to your account and your use of the Services. For example, even if you have unsubscribed from our email messages, we will still send you emails confirming your preferences needed to deliver our Services.

10. MODIFICATIONS AND DELETIONS TO PERSONAL INFORMATION, AND OTHER PRIVACY INFORMATION

We strive to maintain the accuracy of any personally identifiable information that may be collected from you, and will use our commercially reasonable efforts to respond promptly to update our database when you tell us the information in our database is not accurate. It is your responsibility to ensure that such information is accurate, complete and up-to-date. You may obtain from us, by e-mail the registration information in our records and/or files. Information will be updated as soon as reasonably practicable. Removed information may persist in backup copies for a reasonable period of time but will not be generally available.

Once you are no longer a user of our Services, your account is permanently deleted from the Sites. It typically takes about one month to delete an account, but some information may remain in backup copies and logs for up to ninety (90) days.

Certain information is needed to provide you with Services, so we only delete this information after you delete your account. Some of the things you do on the Sites are not stored in your account, like entering credit card information. Such information may only be deleted in accordance with the privacy policy of the applicable third party. See above under the caption “Third Party Services, Advertisers and Applications.”

Notice to End-Users

Our Services are intended for use by healthcare enterprises. Where our Services are made available to you through a customer of ours, that enterprise is the data controller of your personal information. Your data privacy questions and requests should initially be submitted to the customer in its capacity as your data controller. The Company is not responsible for our customers’ privacy or security practices which may be different than this Policy.

11. PRIVACY RIGHTS & ADDITIONAL DISCLOSURES FOR CERTAIN U.S. RESIDENTS

Several jurisdictions grant state residents certain rights and disclosures, and you may have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations. We provide the following information to further help you understand your potential privacy rights. If you would like to inquire as to whether such rights are available to you, please email us at connect@perfectserve.net.

Requests for correcting, updating and removing your information:

Residents of certain U.S. states have the right to request the correction or rectification of inaccurate information in the resident’s personal information.

Requests for accessing and updating or deleting your information:

Residents of certain U.S. states have the right to know whether we are processing your personal information, and in some instances, you have the right to request that we disclose to you the categories listed below for the preceding 12 months. In responding to this right, we shall provide to you:

The categories of personal information we collect about you.
The categories of sources from which your personal information is collected.
The business or commercial purpose(s) for collecting, selling, sharing, or disclosing your personal information, and the categories of personal information disclosed for such purpose(s).
The categories of third parties with whom we share your personal information.
The categories of personal information we have sold, if any, about you and the categories of third parties to whom your personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
The specific pieces of personal information we have collected about you.

In addition, you may have the right to request we delete your information.

Requests for portable data:

Residents of certain U.S. states have the right to receive, in certain circumstances, a portable format of their personal information that allows the data to be transmitted to another entity.

Opting out of Cookies and Sale/Sharing Using Online Tracking Technologies:

Our use of online tracking technologies may be considered a “sale” / “sharing” under applicable law. Residents of certain U.S. states may have the right to opt out of being tracked by these third parties by clicking the [“Your Privacy Choices”/ “Do Not Sell or Share My Personal Information”] link at the bottom of our website and selecting your preferences.

If you do not have an account or are not logged into your account on our Sites or Services, your request to opt out of a “sale” / “sharing” will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us.

Residents of certain U.S. states may opt out by broadcasting an opt-out preference signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use the browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

Do Not Sell or Share My Personal Information:

Residents of certain U.S. states may have the right to opt out of being tracked by these third parties by clicking the [“Your Privacy Choices”/ “Do Not Sell or Share My Personal Information”] link at the bottom of our website and selecting your preferences.

Limiting the use of sensitive personal information:

Residents of California have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law.

However, we do not use or disclose sensitive personal information for any purpose other than providing our goods and services to you, or as otherwise minimally permitted under applicable law.

Third party’s direct marketing:

If you are one of our customers, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us using the contact details in the “Contact Us” section below.

Right to equal service and price:

You have the right to receive equal service and price, even if you choose to exercise a privacy right.

Verification process for exercising rights:

To protect our consumers’ privacy, we verify privacy rights requests to ensure that only you (or your authorized agent) can exercise rights pertaining to your personal information. As part of our verification process, we may request you to submit additional information.

If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information in the “Contact Us” section of this privacy policy, below, and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing your rights request.

Appeal process:

In certain cases, we may decline to take action on your request as permitted by law. Should we decline your request, we may provide you with a written explanation of the reason for our decision and an opportunity to appeal the decision.

If we deny your appeal, we may provide a written explanation of our decision with instructions on how to contact your local Attorney General or Department of Justice for further review, where permitted under certain U.S. state privacy laws.

12. PRIVACY RIGHTS & ADDITIONAL DISCLOSURES FOR EEA, UK, AND SWISS INDIVIDUALS

If you are from the European Economic Area (EEA), United Kingdom (UK) or Switzerland, our legal basis for collecting and using your personal information is as follows:

The performance of your contract or to enter into the contract and to take action on your requests. For example, the processing of your account registration.
Our legitimate business interests. For example, fraud prevention, maintaining the security of our network and services, direct marketing to you, and improvement of our services.
Compliance with a mandatory legal obligation. For example, accounting and tax requirements, which are subject to mandatory retention periods. We may also collect your personal information to record your requests to exercise your rights and to verify your identity for such requests.
Consent you provide where we do not rely on another legal basis. Consent may be withdrawn at any time.
In some limited cases, we may also have a legal obligation to collect personal information from you in response to lawful requests by public authorities, including to meet law enforcement requirements, as described in the “How Is Your Information Used and Shared?” section.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided at the end of this policy.

EEA, UK or Swiss Individuals’ Rights:

If you are from the EEA, UK or Switzerland, you have the right, under certain circumstances, to:

Access your personal information;
Correct inaccuracies within your personal information;
Request erasure of your personal information without undue delay;
Request restriction of, in certain circumstances, the processing of your personal information;
Request receiving a portable copy of your personal information held by us, and to have that portable copy transmitted to another controller; and
To object to the processing of your personal information.

To exercise any of these rights, contact us using the contact details provided at the end of this Privacy Policy, and please specify which right(s) you wish to exercise. We may need to verify your identity to honor your request.

International Transfers of Data:

Any data that you provide us may be accessed, shared, or processed by our offices, located in the United States, and service providers located in the United States, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract). This may entail a transfer of your personal information across international borders. The data protection standards may differ and be lower than the standards enforced in your jurisdiction. We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.

Right to Lodge a Complaint:

If you have any issues with our compliance, you have the right to lodge a complaint with the appropriate supervisory authorities. We would, however, appreciate the opportunity to first address your concerns and would welcome you directing in inquiry to us via the information in the “Contact Us” section at the bottom of this privacy policy.

13. ADDITIONAL RIGHTS FOR ALL CUSTOMERS

Requests for deactivating your user profile:

If you no longer wish to use our Services, our customer may be able to deactivate your account. First, please contact customer with your request. If you are a customer and are unable to deactivate an end-user account through your administrator settings, please email connect@perfectserve.net. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services.

Requests to opt-out of marketing communications and notifications:

We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non-transactional communications by sending a request to privacy. You may opt-out of receiving promotional communications from us by using this unsubscribe link within each email. Even after you opt-out from receiving promotional messages from us, if you are an agent of a customer, then you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

14. CHILDREN

The Services are intended for healthcare professionals. Accordingly, the Company will not knowingly collect or solicit personal information from anyone under the age of 16 or knowingly allow such persons to register. If you are under 16, please do not attempt to register for the Sites or send any information about yourself to us, including your name, address, mobile device number, or email address. By using the Sites, you represent that you are not under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

15. BUSINESS TRANSFER

The Company may, in the future, sell or otherwise transfer some or all of its assets to a third party. Your information, including personally identifiable information and technical and usage information we obtain from you directly or automatically via the Sites or your use of the Services, may be disclosed to any potential or actual third-party purchasers of such assets and/or may be among those assets transferred.

16. UPDATES TO THIS POLICY

The Company reserves the right to modify this Policy at any time, so please review it frequently. If we make any changes to this Policy, we will change the “Last Updated” date above. If we decide to change our Policy in regards to how we utilize any personally identifiable information, we will post a notice or link to those changes on our homepage. If we make other material changes to this Policy or if we change our email practices, we will notify you here, by email, or by means of a notice on our home page. If you use our Sites or Services after we post these changes, this indicates your acceptance of them.

17. SUPPLEMENTAL PRIVACY TERMS APPLICABLE TO CERTAIN REGIONS

Canada:

Personal information (as the term is defined in the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”)) will be collected, stored, used and/or processed by the Company in compliance with the Company’s obligations under PIPEDA.

18. CONTACT US

If you have questions or concerns regarding your privacy or security on our Sites or Services, feel free to contact us at connect@perfectserve.net.

or at:

PerfectServe, Inc.
Attn: Corporate Attorney
1221 Brickell Ave, Suite 1090
Miami, FL 33131