Crittenton aiming to eliminate 5,000 hours from hospital-to-physician contact process

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Fast, Accurate and Reliable Physician Contact.

Today, contacting doctors is made more difficult by complex and ever-changing rules and protocols. PerfectServe gathers these variables — the various contact devices, phone numbers, call schedules and more — and integrates them into a single, precise contact tool that routes calls according to each physician's needs and preferences.

The Result:

Physicians have complete control over how they are contacted.
Nurses can quickly reach any physician or covering physician — simply by dialing a single phone number.
Breakdowns in communication are eliminated, and delays in care reduced.

PerfectServe Improves The Way You Practice Medicine.

If you are a physician, PerfectServe will improve your practice in these three important areas. It will give you:

Direct, doctor-to-doctor, real-time contact and messaging. Read More
More control over the way you are contacted by nurses and hospital staff. Read More
A far more accurate and reliable replacement for your answering service or office voice mail system — customized around your practice workflow. Read More

PerfectServe Replaces The Chaos Of Physician Contact With A Standardized, Measurable Process.

The most frequently cited contributor to Sentinel Events in U.S. hospitals is communication breakdown according to The Joint Commission. Which is why improving physician contact remains high on the list of initiatives aimed at enhancing patient care.

Research has shown that hospitals that deploy PerfectServe One-2-One are up to 10 times more likely to reach a physician in two minutes or less than hospitals using conventional contact methods.

PerfectServe Reduces Repeat Calls To Physicians By Up To 81 Percent.

PerfectServe One-2-One lets nurses contact physicians in your hospital faster, with greater accuracy and reliability. It allows nurses to reach any physician or covering physician — at any moment in time — simply by dialing a single phone number.

Which means nursing no longer have to maintain lists of physician phone numbers, individual contact preferences and on-call schedules.

PerfectServe: A Faster, Safer Physician Contact Process.

Breakdowns in physician contact cause serious problems in every hospital. They delay clinical decision-making — increasing patient care risks, costs, and nurse and physician frustration. They reduce staff productivity and patient flow, and impede the efficient use of hospital resources.

Because hospitals have no way to measure existing contact procedures, improvement is impossible.

Now, for the first time, PerfectServe offers hospital executives the opportunity to measure, analyze, and improve patient care communication processes.