Readers Write: Bringing the Call Center Into the 21st Century


Clinical call centers — like hospital switchboards, patient transfer centers, and answering services — can have a tremendous impact on everything from care coordination to patient experience to health outcomes. After decades of neglect, it’s time to give them the modern infrastructure they deserve to unleash their true potential.

Head over to HIStalk for more about the state of healthcare call centers from PerfectServe Chief Product Officer Ben Moore.

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