Event
From Silos to Synergy: Key Communication Integrations at Roper St. Francis
Register >>Practice managers and doctors, say hello to the modern call service that’s unifying secure messages and call routing for 30,000+ medical practices.
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“I’ve been looking for something like this for years. The non-urgent calls get directed to the Office Manager. It’s a great time saver, and sleep saver.”
Laurene Dougherty, SVP of Medical Clinical Operations
❌ Dealing with poorly trained live agents.
❌ Getting surcharged for an increase in non-urgent calls.
❌ Relying on paper to see who’s on call and remember to call patients back.
Real-time message delivery in 3 dynamic steps.
Create physician schedules based on their preferences, factoring in holidays, weekends, and time off. Help nurses and medical staff know is actually on call for updates, and if the medical office is open or closed for a specific day.
Build call flows with clear instructions for patients and other clinicians when they call in. Callers self-select the prompts they hear, and the message goes to the correct on-call doctor or admin inbox for later follow up.
Here’s an example of what a patient might hear…
Urgent and non-urgent calls get filtered to where they need to go, and the secure app allows you to forward or text other clinicians and care team members in a pinch.
Receiving and Sending a Message
On-Call Management – Desktop
Placing and Returning Calls
On-Call Management – Mobile
Dr. Douglas Carr
Chief Medical Officer, Hopewell Health
Jaylee Campos
Office Coordinator, Women’s Health Associates
Jenna Hannan
Physician Assistant, Denver Endocrinology
We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, so it’s hard to give you a specific number. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want any of our additional features. This is something we can easily discuss during a simple call.
We walk with you to ensure clinicians easily understand how to use the platform. See how practice administrator Lea with Cherry Creek Eye Physicians and Surgeons got buy-in from her doctor. If you still have questions after implementation, our 24/7 support team is here to help you step-by-step, instilling confidence for the clinician using the PerfectServe platform.
We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs, and can grow with your healthcare practice. See how this 1 provider practice uses PerfectServe.
Yes, we offer interoperability and integrations with over 250 clinical, IT, and telecom systems. See our top integrations like embedded messaging, pager networks, and nurse call.
PerfectServe offers live operators who can transcribe calls into text messages, providing medical professionals with easily readable text notifications while protecting their personal caller ID. Live operators ensure that important patient information is relayed accurately. They are not triaging the calls, only transcribing messages based on your routing rules, which are determined ahead of time.
Yes, PerfectServe’s Dynamic Intelligent Routing® can be customized to accommodate multiple physicians on call during various time frames. By defining specific workflows, call schedules, and prompted responses, calls can be accurately routed to the appropriate providers.
Yes, PerfectServe’s Dynamic Intelligent Routing®️ handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it’s during the day or after hours. It’s fully customizable.
We offer a virtual pager system that allows doctors to use their smartphones as powerful communication tools, retaining the reliability of traditional pagers. Our system can accurately route to a physical pager if clinicians still insist on it.
Yes! We can adjust your contract accordingly, and you may reach out directly to your PerfectServe specialist to request any needed changes.
Certainly! Watch this live replay session at your convenience to get more of your questions answered. If you’re still unsure or need a quick pricing quote, email connect@perfectserve.com and we will respond during regular business hours.