The Medical Answering Service You Wish You Knew About Sooner

Practice managers and doctors, say hello to the modern call service that’s unifying secure messages and call routing for 30,000+ medical practices.

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Go live in as little as 2 weeks

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“I’ve been looking for something like this for years. The non-urgent calls get directed to the Office Manager. It’s a great time saver, and sleep saver.”

Laurene Dougherty, SVP of Medical Clinical Operations

Did you know 80% of clinic calls are non-urgent? Without accurate routing, this can eat up your doctor’s time.

You may be using a traditional call service, but it’s not cutting it anymore. Here’s what we hear from practices every day.

Top 3 Things they’re tired of:

❌ Dealing with poorly trained live agents.

❌ Getting surcharged for an increase in non-urgent calls.

❌ Relying on paper to see who’s on call and remember to call patients back.

What most people don’t know is that relying on outdated answering services does more harm than good. Unfortunately, most call services can’t route calls to the right person at the right time. Instead, they use agents without extensive medical training that might end up giving out the clinician’s personal contact information, even when they’re not on call.
So while these “call services” may help to alleviate some of the burden from staff, they don’t do anything to prevent calls to interrupt doctors during their time off.
PerfectServe was designed for the needs of the healthcare workforce (not your local plumber, HVAC, or Realtor) to route calls to the right person at the right time. It uses a proprietary algorithm called Dynamic Intelligent Routing® (DIR) to route calls accurately.

How Dynamic Intelligent Routing® Works

Real-time message delivery in 3 dynamic steps.

Step 1 – Accurate Clinician Schedules

Create physician schedules based on their preferences, factoring in holidays, weekends, and time off. Help nurses and medical staff know is actually on call for updates, and if the medical office is open or closed for a specific day.

Step 2 – Efficient Call Routing

Build call flows with clear instructions for patients and other clinicians when they call in. Callers self-select the prompts they hear, and the message goes to the correct on-call doctor or admin inbox for later follow up.

Here’s an example of what a patient might hear…

Step 3 – Secure Messaging

Urgent and non-urgent calls get filtered to where they need to go, and the secure app allows you to forward or text other clinicians and care team members in a pinch.

Take a Product Tour

PerfectServe unifies your secure messages and calls across care teams, including a search directory and real-time physician schedule updates.

Receiving and Sending a Message

On-Call Management – Desktop

Placing and Returning Calls

On-Call Management – Mobile

“You don’t have to go look for the piece of paper, that scrap of paper where you wrote the information, the message itself initially contains the patient’s demographics, all in the initial notification that’s HIPAA compliant.”

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Dr. Douglas Carr
Chief Medical Officer, Hopewell Health

“When we were closed for the holidays or closed for a snow day, our calls weren’t being transferred and it was really a hot mess. Once we were approached by PerfectServe, we thought this was going to be the ‘perfect’ move to make.”

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Jaylee Campos
Office Coordinator, Women’s Health Associates

“Thankfully we’ve gotten a lot less calls and it’s filtering quite a bit of them. PerfectServe has really limited unnecessary refill requests by having that routing corrected.”

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Jenna Hannan
Physician Assistant, Denver Endocrinology

FAQ

How much does PerfectServe cost?

We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, so it’s hard to give you a specific number. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want any of our additional features. This is something we can easily discuss during a simple call.

What if the doctor is hesitant to change or adopt this technology?

We walk with you to ensure clinicians easily understand how to use the platform. See how practice administrator Lea with Cherry Creek Eye Physicians and Surgeons got buy-in from her doctor. If you still have questions after implementation, our 24/7 support team is here to help you step-by-step, instilling confidence for the clinician using the PerfectServe platform.

My practice is small. Can PerfectServe still help?

We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs, and can grow with your healthcare practice. See how this 1 provider practice uses PerfectServe.

Does it integrate with our EHR/EMR?

Yes, we offer interoperability and integrations with over 250 clinical, IT, and telecom systems. See our top integrations like embedded messaging, pager networks, and nurse call.

Can callers speak directly to a live operator?

PerfectServe offers live operators who can transcribe calls into text messages, providing medical professionals with easily readable text notifications while protecting their personal caller ID. Live operators ensure that important patient information is relayed accurately. They are not triaging the calls, only transcribing messages based on your routing rules, which are determined ahead of time.

Can PerfectServe’s medical answering service handle multiple physicians on call during different time frames?

Yes, PerfectServe’s Dynamic Intelligent Routing® can be customized to accommodate multiple physicians on call during various time frames. By defining specific workflows, call schedules, and prompted responses, calls can be accurately routed to the appropriate providers.

Can you do daytime routing too?

Yes, PerfectServe’s Dynamic Intelligent Routing®️ handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it’s during the day or after hours. It’s fully customizable.

Do you support pagers?

We offer a virtual pager system that allows doctors to use their smartphones as powerful communication tools, retaining the reliability of traditional pagers. Our system can accurately route to a physical pager if clinicians still insist on it.

Learn more on why doctors still use pagers.

Will we have the ability to add more providers if needed?

Yes! We can adjust your contract accordingly, and you may reach out directly to your PerfectServe specialist to request any needed changes.

I don’t have time to book a demo. Can I see it another way?

Certainly! Watch this live replay session at your convenience to get more of your questions answered. If you’re still unsure or need a quick pricing quote, email connect@perfectserve.com and we will respond during regular business hours.

Join 30,000+ medical practices using this reliable and secure call service. Here’s what to expect…

Enhanced Answering Service

  • 24/7 automated service with fully configurable routing
  • HIPAA-compliant texts and calls
  • One-touch message reply that protects provider privacy

24/7/365 Support

  • Contact PerfectServe by phone or through our website
  • Customized workflow with implementation specialists
  • Flat monthly rate and risk-free 30-day trial

Sign Up in 3 Easy Steps:

1. Sign the order form (after your custom demo).
2. Meet with the implementation team to build custom workflows.
3. Go live with PerfectServe on a risk-free 30-day trial!