Medical Answering Service Diagram | Free Download

The volume of patient calls is often unpredictable for medical practices, and they can sometimes get lost in the shuffle. Do you hear comments like “the patient never received a call back” or “the doctor never received my message”?

A well-structured after-hours call system is pivotal for maintaining excellent patient care and quickly addressing patient concerns. How well your medical answering service works depends on how it’s built—and how healthy it runs!

The Brain

Intelligent Routing

Our advanced routing technology is the brain of our medical answering service. It smartly directs patient calls to the right provider and manages escalation protocols, ensuring no call goes unanswered. We work with you to build a customized workflow that keeps operations smooth and communication efficient, even in complex situations.

The Heart

Care Providers

Care providers are the heart, ensuring optimal patient care. By filtering non-urgent requests until business hours, they focus on quality outcomes. Providers rely on the entire system for effective patient care.

The Backbone

Detailed Call Script

The customized workflow acts as the backbone, guiding calls. Urgent calls go to the on-call provider, while non-urgent messages await business hours. Working with the routing intelligence, it keeps workflows organized.

The Immune System

Secure Workflows that Protect PHI

Secure workflows protect sensitive info like the immune system shields the body. They keep PHI confidential and HIPAA compliant, while safeguarding providers’ personal details. It creates a shield that allows providers to focus on patient care without concern for data breaches.

The Nervous System

Mobile and Desktop Access

Mobile and desktop access form the nervous system, connecting providers. Features like one-click callback ensure quick, secure responses, keeping patient communication seamless and efficient.

A healthy answering service allows
your practice to:

Eliminate long hold or wait times
Route urgent and non-urgent calls (and not interrupt those who are off call)
Track and transcribe patient voicemails and messages
Empower providers with a secure messaging functionality
Promote patient satisfaction with intelligent call routing

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