2026 Gartner^® Magic
Quadrant^™ and
Critical Capabilities for Clinical Communication
and Collaboration

PerfectServe is Highest in Execution + Furthest in Vision in the Magic Quadrant, Ranked #1 in All Five Use Cases in the Critical Capabilities Report

2026 Gartner^® Magic Quadrant^™ for Clinical Communication and Collaboration

For the third consecutive report, PerfectServe has been recognized as a Leader. For 2026, we've also been named highest in execution and furthest in vision.

Three-Time Leader

PerfectServe has been named a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration in 2023, 2024, and 2026.

Highest in Execution and Furthest in Vision

We believe this recognition reflects the depth of capability in our platform, our track record of delivering real-world outcomes, and a commitment to product innovation.

A Platform That Consolidates

PerfectServe addresses clinical communication, provider scheduling, and call center workflows in a single platform to help healthcare organizations consolidate up to 15 fragmented systems.

Other Analyst Recognition

This recognition is in addition to PerfectServe's 2026 Best in KLAS awards for clinical communication and physician scheduling, underscoring consistent performance recognized by leading industry analysts.

2026 Gartner Critical Capabilities for Clinical Communication and Collaboration

Gartner publishes Critical Capabilities as companion research to the Magic Quadrant, evaluating vendors against specific clinical use cases rather than overall market position. In the 2026 report, PerfectServe ranked #1 in all five use cases.

Use case	Score	Rank
Collaborate on Care	4.19 / 5	#1
Coordinate Care	4.10 / 5	#1
Engage Patient and Caregiver	4.19 / 5	#1
Access Critical Results	3.98 / 5	#1
Ensure Patient Safety	4.15 / 5	#1

We believe these results are a reflection of PerfectServe's foundational approach: rule-based intelligent routing for all communications — from messages to calls to alerts & alarms — powered by real-time provider schedules.

Read the full reports to learn about:

The extensive communication and workflow capabilities supported by advanced clinical communication platforms
How AI is being used to advance care team collaboration
Important trends in healthcare communication and collaboration
How Gartner evaluated vendors across five clinical use cases in the Critical Capabilities report

Disclaimers & Attribution

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The graphic above was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Perfectserve.

2026 Gartner® Magic Quadrant™ and Critical Capabilities for Clinical Communication and Collaboration