PerfectServe Unite

Improve patient care, enhance provider satisfaction, and give time back to clinicians with the most advanced healthcare communication and scheduling platform.

One Platform, Five Integrated Solutions

Creating optimized schedules that meet provider, patient, and organizational needs is challenging and time-consuming. PerfectServe’s Lightning Bolt solution manages this complexity so you can focus on patient care.

Connect all care team members on a single HIPAA-compliant platform powered by Dynamic Intelligent Routing® to reduce communication cycle times, automate important clinical workflows, and streamline care delivery.

Eliminate avoidable interruptions at your practice with an automated answering service solution that uses dependable call and message routing, provider settings, and on-call schedules to direct all communication to the right place in a secure manner.

Support patients before, during, and after care using secure tools for messaging and virtual and in person visits. No app is required for patients, which means one less password to remember and a lower barrier to entry for care interactions.

Give agents a cloud-based operator console to support location-independent virtual call queues and seamless connection with call schedules, patient location details from the EHR, CRM information, and secure messaging to ensure calls are efficiently routed to the correct care team members.

The Unite Blueprint for Real-Time Collaboration

Scheduling is the Foundation

Proper provider scheduling is the necessary foundation for strong communication and collaboration. PerfectServe’s industry-leading Lightning Bolt Scheduling solution uses machine learning algorithms to auto-generate complete, equitable, and accurate schedules.

Each schedule is built automatically in a matter of hours—not days—and accounts for all rules, preferences, and time-off requests across all of your provider groups.

Communication with Intelligent Routing

At the core of Unite’s collaboration capabilities is Dynamic Intelligent Routing®, the most powerful rules engine on the market.

Dynamic Intelligent Routing builds on the foundation laid by Lightning Bolt to solve workflows that trip other solutions up. This is what allows Unite to properly direct all messages regardless of circumstance.

A Modern Operator Console

By enabling seamless, omnichannel connections between patients and their providers, Unite’s fully integrated Operator Console solution fixes a broken link in the hospital communication chain.

Operator Console allows agents to easily find patient information from the EHR, send secure text messages to providers in real time, and see when providers are available to field patient calls.

Moving Beyond the Walls of the Hospital

To meet the evolving needs and expectations of patients and providers, a platform that facilitates communication and collaboration needs to extend beyond the walls of the hospital.

Unite transforms healthcare communication by bringing all of PerfectServe’s capabilities together to quickly and reliably connect physicians, nurses, ancillary staff, patients, and patients’ families regardless of their location.

Patient at the Center

Unite supports a variety of patient engagement methods that make it quick, secure, and easy to maintain consistent communication between provider and patient: virtual video appointments, text updates to family, automated appointment reminders, post-encounter follow-ups, and more.

Engaging your patients in their care is vital. Bringing your care teams into the communication process is essential. Consolidating all of this communication in one intuitive platform is simply … smart.

Bring Joy Back to Caregivers

With all of these pieces in place, doctors, nurses, and other care team members can focus on the joy of helping patients without the roadblocks, delays, and frustrations that have been part of care delivery for far too long.

PerfectServe Unite helps provider organizations of all sizes move beyond single-purpose technology to a unified system that meets all scheduling and communication needs in an intuitive, intelligent, and pragmatic way.

Consolidate Your Vendors

Healthcare organizations are ramping up efforts to curb vendor sprawl to ease IT burdens, save money, and drive better clinical outcomes through closer vendor partnerships. PerfectServe Unite can help you consolidate a wide variety of scheduling and communication functions to drive tangible outcomes:

Reduce Vendor Footprint

Enhance Interoperability

Cloud-Based Means Lower Costs, More Simplicity

Bolster Security and Meet Compliance

Integrate Systems Seamlessly

Support Shared Devices for Nurses

Drivers of Value for PerfectServe Clients

$680,000

Annual savings from hardware and vendor replacement

5.2%

Reduction in length of stay

42%

Faster acknowledgement times for critical lab results

2000

More patients served per year following call center automation

0

Three-year specialist turnover after fatigue-busting schedule overhaul

26%

Increase in nurse user satisfaction with nurse mobility module

* Data points represent outcomes for individual PerfectServe customers.

Guide

PerfectServe Unite: A Unified Healthcare Communication Platform

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