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The incorporation of mobile devices into standard communication workflows in most health systems typically starts as a bottom-up effort by physicians and user groups who want the convenience and efficiencies that go hand-in-hand with mobile devices. Some have even said that mobility is the next battleground for patient engagement.
Although those user groups must garner the buy-in and support of the executive management team, getting everyone to agree that technology creates valuable efficiencies and simplifies communication is generally not the holdup. Uncovering and analyzing all the possible options, weighing the pros and cons, and settling on the best mobile device strategy for each organization can be the longest steps in the process.
But it is definitely not a process that should be rushed. The consequences of getting it wrong can be disastrous for a hospital, both financially and in terms of communication breakdowns. But getting it right can launch an organization to the forefront of the new digitized mobile healthcare messaging ecosystem.