Mary Piepenbrink is the Senior Vice President and General Manager of PerfectServe’s Optimized Scheduling business. Piepenbrink leads a team focused on accelerating the success of PerfectServe’s scheduling operations, with all delivery functions—including professional services, support, and customer success—reporting directly to her. Piepenbrink’s leadership, experience, and relentless passion for customers are especially valuable at a time when healthcare organizations are increasingly viewing scheduling technology as an enterprise-grade solution.
Prior to her current role, Piepenbrink was Vice President of Sales for Lightning Bolt, which PerfectServe acquired in early 2019 to expand its scheduling capabilities. Before Lightning Bolt, she held an EVP position at Pieces Technologies, where she managed sales, customer success, implementation, and marketing. Piepenbrink also worked at IBM as an Associate Partner in the healthcare vertical and led large-scale IT projects both inside and outside of the United States.
Piepenbrink has a nursing background and 20 years of sales management experience in healthcare informatics, advanced analytics, and artificial intelligence (AI) solutions. She also has experience with clinical application UX/UI design. Her passion is delivering solutions that support caregivers while driving significant clinical and operational benefits for healthcare organizations. She is truly customer–obsessed and tries to bring her clinical, healthcare IT, and business backgrounds to bear in every partnership.
Piepenbrink earned both her Bachelor of Science in Nursing and Master of Business Administration degrees from Marshall University.