Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. The organization had already streamlined many care processes and had eliminated waste throughout the system. However, MRMC leaders recognized the need for a standardized process to ensure timely clinical communication given the high volume of communication events at the organization.
MRMC had been using a homegrown system for contacting physicians, relying on telephone calls to physician offices or answering services, which often proved unreliable and inefficient. Leaders realized the organization needed a systematic, reliable process for contacting physicians.
Read the full case study to learn how MRMC implemented PerfectServe to:
- Improve the standardization and reliability of clinical communication
- Monitor and refine its physician consultation process
- Decrease call cycle times for referrals
- Increase ED throughput while decreasing staffing needs