In 2020, The University of Tennessee Medical Center (UTMC) sought to build upon the strong performance of PerfectServe’s CC&C solution by integrating it with the electronic medical record (EMR) to further streamline communication workflows. The primary goals were to increase clinician satisfaction and speed up patient care—objectives underscored by the COVID-19 pandemic.
Key Results:
- Substantially Decreased Time to Initiate Communication
- Effectively Increased Nurse and Provider Satisfaction
- Drove Significant Annual Savings
- Achieved Excellent Adoption and Engagement Rates
