Park Nicollet’s nurses were spending a significant amount of time calling patients and leaving messages, but readmission goals still weren’t being met. Working with PerfectServe, the hospital adopted a text-first approach to patient follow-up that drove significant improvements in workflows and outcomes.
Key Results:
- Decreased Readmission Rate
- Reduced Nurse Phone Calls
- Increased Patient Response Rate
- Highlighted High-Risk Patients for Immediate Follow-Up
