For physicians at Ascension Michigan, the communication process had become inefficient and cumbersome. They wanted to be able to contact other caregivers by electronic means to speed things up, but because PHI was frequently involved, all communication needed to be done in a secure, encrypted manner.
After implementing bidirectional physician communication with PerfectServe, Ascension Michigan saw a range of positive results:
- Pronounced reduction in physician frustration related to clinical communication
- Enhanced protection of sensitive patient information
- Common communication platform across all system locations made it easier for physicians to care for their patients
