Care teams benefit from real-time, integrated communication solution

Spectrum clinical communications.

Health system:

Spectrum Health System


Grand Rapids, MI







Key result:

A single source of truth for the on-call schedule reducing the time nurses wait for physician responses

An important clinical communications metric for many hospitals is the ability to reach physicians on the first call attempt. When nurses have to repeatedly call physicians to get answers, it can result in delays in patient care. 

That’s why, after Spectrum Health streamlined clinical communications between physicians in 2014 through PerfectServe, it was soon able to expand access to the technology to nearly 4,000 nursing roles.

“[With PerfectServe] our nurses reach the physician on the first attempt more often,” said Julie Scholten, RN Project manager for nursing administration at Spectrum Health.

In this success story, you’ll hear from Julie and Michelle Wangler, Spectrum’s hospital supervisor, how speeding time-to-treatment created value in nursing roles and other benefits to broader care teams. 

Read Spectrum’s story

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