Fourteen private, church, university, and VA-based treatment centers were connected to Bon Secours Mercy Health through special read-only EHR access and PerfectServe’s advanced clinical communication solution. Treatment centers built on-call schedules within PerfectServe’s CC&C platform, which used intelligent routing to ensure that ED staff received timely responses.
PerfectServe helped Bon Secours Mercy Health achieve rapid rehabilitation referral through accurate and immediate communication between the ED clinical team and community-based treatment facilities. The initiative was a success, with a 50% increase in the number of patients in need receiving treatment, 36% decrease in overdose ED visits, and 34% decrease in opioid-related deaths.
Key Results:
- Serviced the Only 3 Counties in Ohio to Decrease Opioid-Related Overdose Deaths in 2018
- 4-Minute Average Patient Acceptance Response by Community Treatment Centers
- Reduced Treatment Enrollment Timeline From 4-6 weeks to Hours
- Significantly Improved Patients’ Likelihood of Therapy
