When it came to the acute stroke treatment process, St. John Hospital & Medical Center (SJHMC) had a stellar team, but mobilizing the right people in a timely manner was challenging. They had no system for escalation or backup if the neurologist didn’t call back quickly, and the ED on-call list had to be updated by hand constantly. Additionally, neurologists couldn’t easily tell if incoming calls were routine or related to a stroke, and none of these calls could be tracked.
To say the least, operationalizing a coordinated rapid team response like this on a 24/7/365 basis can be a daunting administrative task. For SJHMC, it became a significant barrier to providing the timeliest acute stroke treatment.
With a PerfectServe-enabled single-call notification process at the center, staff at SJHMC were able to build a reliable process for rapidly evaluating and treating patients with acute stroke, and results have been notable:
- On-call neurologist response time decreased from 22 to two minutes—a 90% improvement
- The year after the PerfectServe notification process was enabled, hospital staff administered tPA to three times more patients with acute ischemic stroke
- Door-to-CT completion time decreased from 78 to 46 minutes—a 41% improvement
Read the full case study to learn more about how SJHMC made PerfectServe “an essential factor in the team’s ability to treat [stroke] patients quickly.”